Customer Service Agent

1 month ago


Croydon, United Kingdom Kingsgate Recruitment Ltd Full time

The role will commence in January and will be office based for the first three months. After this time there will be the option from home.

**Responsibilities**
- Respond to a high volume of incoming calls within agreed timeframes
- Negotiate repayments of accounts owed to our clients ensuring you adhere to company policy, and treating customers fairly
- Working with customers to understand their income & expenditure to gain a good understanding of their financial position and ability to repay
- Update accounts immediately and accurately

**Qualifications**
- Computer literate, Microsoft skills are required
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Team player and Client Focused
- Hard work and adaptability
- Previous experience working within a regulated environment is required
- Previous call centre, sales telephone experience preferable
- Target driven

Salary
- 20-22k



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