Customer Service Agent
1 month ago
The role will commence in January and will be office based for the first three months. After this time there will be the option from home.
**Responsibilities**
- Respond to a high volume of incoming calls within agreed timeframes
- Negotiate repayments of accounts owed to our clients ensuring you adhere to company policy, and treating customers fairly
- Working with customers to understand their income & expenditure to gain a good understanding of their financial position and ability to repay
- Update accounts immediately and accurately
**Qualifications**
- Computer literate, Microsoft skills are required
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Team player and Client Focused
- Hard work and adaptability
- Previous experience working within a regulated environment is required
- Previous call centre, sales telephone experience preferable
- Target driven
Salary
- 20-22k
-
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