Customer Service Agent

4 weeks ago


Croydon, United Kingdom CCSCollect Full time

_Embark on an exciting journey with CCSCollect as we present a fantastic opportunity to join our team as a Customer Service Agent_

As a member of our team, you will provide a positive, empathetic, honest approach whilst remaining calm, collected, and professional. We will provide you with all the training that you need to fulfil this role. Additionally, you will be supported throughout your employment within the organisation to further your career within customer services. As a Customer Service Agent, you will engage with our customers, assist with any queries regarding their outstanding accounts. Understand their circumstances and agree repayment plans that they can afford and maintain through skilled and professional negotiation.

Working in a call centre environment means you will be taking a high volume of calls with members of the public. You can expect to have difficult conversations and deal with customers who may wish to discuss sensitive issues. Applicants must be resilient to these issues and provide the best customer outcome on each call.

Training will be conducted at our offices in Croydon, and full attendance is required for a 5-week period, Monday to Friday, 9am to 5pm. _Annual leave requests will not be considered during the training period._

**What we are looking for in our Customer Service Agents**:

- Experience of working in a Contact Centre (Desirable, but not essential)
- Highly motivated to provide quality customer service
- Professional and polite with a courteous telephone manner
- Confident in overcoming customer objections and sometimes having difficult conversations
- Able to gather and record facts, ask questions, and evaluate the information provided to ensure a fair outcome for the customer
- Ability to be empathetic towards a customer’s circumstances where appropriate
- Computer literate, have an eye for detail, and able to update records accurately
- Able to work to deadlines and targets

**Benefits you’ll enjoy as our Customer Service Agents**:
The role pays a basic salary of £22,000 per annum depending on experience (Full time hours - 37.5h per week). In addition, there is a monthly bonus scheme with the opportunity to earn an extra £200 per month based on performance. We will consider hybrid (combination of remote and office working) working once the probation period (3 months) has been passed successfully.

Other benefits include:

- Pension Company Contribution of 4% with Employee Contribution of 4%
- 23 days' holiday plus bank holidays
- Simply Health with EAP - employee assistance programme (EAP)
- Monthly Incentives

**Meet CCSCollect: Who We Are and What We Do**

CCS is a long established and successful Debt Recovery company based in Croydon. We are looking for agents who are located in the London area or within a 10-mile radius of Croydon. Applicants outside of this area will not be considered due to the commuting requirement.

We work with several leading organisation’s including the Public Sector to help them manage their overdue accounts. We are passionate about providing customers in arrears a professional experience whilst meeting our client’s expectations.

**Salary**: From £22,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Application deadline: 12/04/2024
Expected start date: 22/04/2024



  • Croydon, United Kingdom Auxillis Full time

    **Salary**: £26,039 pa **Weekly Hours**: 42.5 hours **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be there. **Life as a Customer...


  • Croydon, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £27,102 pa + bonus up to £2,030 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a Customer Service Agent. CCS is a long established and successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this area will not be considered due to the commuting...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a Customer Service Agent. CCS is a long established and successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this area will not be considered due to the commuting...


  • Croydon, United Kingdom Clearline Recruitment Full time

    **Job Title**: Customer Service Agent **Location**:Croydon **Salary**:£19,500 per annum / £1,900 STI **Full Time** **Responsibilities** - Proactively retain policies via inbound cancellation calls where appropriate, in line with the company retention strategy - Consistently offer an opportunity for customers to provide feedback via service tick to...


  • Croydon, United Kingdom CCSCollect Full time

    _Embark on an exciting journey with CCSCollect as we present a fantastic opportunity to join our team as a Customer Service Agent!_ As a member of our team, you will provide a positive, empathetic, honest approach whilst remaining calm, collected, and professional. We will provide you with all the training that you need to fulfil this role. Additionally,...


  • Croydon, United Kingdom CCSCollect Full time

    _Embark on an exciting journey with CCSCollect as we present a fantastic opportunity to join our team as a Customer Service Agent!_ As a member of our team, you will provide a positive, empathetic, honest approach whilst remaining calm, collected, and professional. We will provide you with all the training that you need to fulfil this role. Additionally,...


  • Croydon, United Kingdom CCSCollect Full time

    _Embark on an exciting journey with CCSCollect as we present a fantastic opportunity to join our team as a Customer Service Agent!_ As a member of our team, you will provide a positive, empathetic, honest approach whilst remaining calm, collected, and professional. We will provide you with all the training that you need to fulfil this role. Additionally,...


  • Croydon, United Kingdom AIG Full time

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...

  • Customer Service Agent

    22 hours ago


    Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...


  • Croydon, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a hybrid Customer Service Agent. CCS is a long established, successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this requirement will not be considered due to the...


  • Croydon, United Kingdom CCSCollect Full time

    **About us** We are social, fast-paced and rewarding. Our work environment includes: - Modern office setting - Food provided - Wellness programmes - Growth opportunities - On-the-job training - Company perks - Lively atmosphere - Regular social events - Work-from-home days Are you looking for work to fit around your current childcare commitments? Would...


  • Croydon, United Kingdom CCSCollect Full time

    **About us** We are social, fast-paced and rewarding. Our work environment includes: - Modern office setting - Food provided - Wellness programmes - Growth opportunities - On-the-job training - Company perks - Lively atmosphere - Regular social events - Work-from-home days Are you looking for work to fit around your current childcare commitments? Would...

  • Trainee Estate Agent

    2 weeks ago


    Croydon, United Kingdom Laurels Estate Agent Full time

    **We are looking for the best.** No experience is necessary, we are simply looking for the best people who want a high performance career with unlimited potential to succeed! If you’re **ambitious, highly motivated, hardworking**, and **ready for a challenge **then we want to hear from you. Laurels are a multi-award-winning company with a...