Beauty Customer Coordinator
2 days ago
The role will be to deal with the processing of orders online and making sure the order has been dispatched and delivered within agreed SLA's. You will have excellent communication skills as you will be liaising with internal departments to help resolve any customer issues.
The company offers an early finish on Friday, free parking, pension and a very generous basic salary (dependent on experience)
**Responsibilities**
- Work closely with internal departments (Buying, Technical, Warehouse) to resolve customer orders and issues
- Accurately process customer invoices and sales orders on the system
- Build good relationships with new and existing customers, taking a lead role in account managing existing accounts
- Raise and track customer credit notes
- Manage all export documentation for orders, liaising with external suppliers and communicating with Account Managers
**Requirements**:
- Previous customer support experience, administration, and order-placing experience
- Experience with customers, account managing and dealing with new customers, building relationships
- Good IT computer skills, especially Microsoft Office
- Highly organised and calm under pressure
- A team player who enjoys working within a busy positive and friendly team
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company events
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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