Bill Validation Team Leader

**Company Description**:
**General purpose**:
We at Zenergi never underestimate that our people are what makes us great; we operate as a growing and vibrant family, a rewarding and fun place to work and are committed to personal development through our Zen Academy.

Under the Operations division of Zenergi we have a number of roles and functions all working cohesively to support the customer journey, allowing individuals to remain focused on areas of specialism or preference and maintaining outstanding customer service at all opportunities. We operate on a uniform structure across the division in terms of setting clear monthly ‘standard expectations’, quarterly and annual KPIs for all individuals, providing clarity and visibility through dashboards to allow people to manage their own workload, but underpinning this with an effective team leader who supports them through their individual development cycle.

In an exciting environment of continuous growth, of customers, employees, regions and even the sectors within which we operate, we are looking for accomplished team leaders who are passionate about people, focused on maintaining high standards and delivering results in line with business objectives.

As the **Bill Validation Team Leader,** you will ultimately be responsible for keeping your team on plan; ensuring their monthly deliverables are maintained, they are engaged and informed at all times. The Bill Validation team are the engine room at the heart of the business and pride themselves on quality and efficiency; they ensure the smooth processing of information and data between suppliers, employees, and customers.

**Position**:
**Key deliverables**:

- To act as a steward for maintaining high standards, ensuring our customers receive an efficient and effective bill validation solution on a consistent basis
- To monitor team workload levels for all aspects of their role including but not limited to; bill validation & sending turnaround, awaiting invoices volume & priority analysis, frequency/volume of supplier issues around failed validations and missing invoices with case management.
- Ensure monthly standard expectations are met across the team of 12 individuals
- Drive performance regarding quarterly and annual KPIs; ensure the team are informed, performing and achieving business objectives
- Provide technical support and solve problems, maintaining a working knowledge of software issues.
- Act as a first line escalation point for any high-level queries experienced by the team
- Organise & deliver regular one-to-one catch ups, monthly meets and PDPs where applicable
- Co-ordinate with other operational teams to ensure cohesive working practices
- Maintain a risk register for your department where you are actively seeking to improve
- Drive and implement updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc. and keep your team fully informed
- Manage absence and sickness on behalf of the team including all relevant coverage, administration, and HR requirements, including recruitment where necessary
- Induct new starters into the team; taking full ownership for planning and implementing training to ensure all core processes are understood and carried out to the required level
- Manage day-to-day requirements within the wider operations division, providing feedback as necessary and working alongside the **Head of Service Delivery, Head of Customer Relations, and Chief Operating Officer**

**General**:

- Live and breathe the ‘Zen Way’ with all stakeholders and maintain this culture within your team
- Carry out data analysis regarding performance as well as general problem solving
- Provide backup for colleagues and team members when required (absences, annual holiday etc.)
- Working as part of a team to continuously improve processes

**Requirements**:
**Requirements - experience (useful but not essential)**:

- Ability to use data analysis to inform reporting and decision-making
- An understanding of advancements in technology and aptitude for solving technical problems
- PowerBI and Microsoft Office including Excel, Word and Outlook
- Full UK driving license and a willingness to visit regional offices, customers and other relevant travel
- Coaching individuals through various stages of the development cycle, including training
- Successful people management experience
- Customer service experience

**Requirements - personal characteristics**:

- Demonstrate a ‘can do attitude’ and go that ‘extra mile’
- Team player who will fit into the Zenergi ethos
- Assertive and able to hold sensitive and sometimes difficult conversations
- Invested in the personal development of your team
- Excellent communication and organisation skills
- Ability to have a broad understanding of topics in order to support the team
- Be proactive and intuitive
- Able to build and maintain a professional relationship with a vibrant team, and other relev