Payment Resolution Specialist

**Company Description**:
We at Zenergi never underestimate that our people are what makes us great; we operate as a growing and vibrant family, a rewarding and fun place to work and are committed to personal development.

In an exciting environment of continuous growth, of customers, employees, regions and even the sectors within which we operate, we are looking for individuals who are passionate about customer service, focused on maintaining high standards and delivering results in line with business objectives.

**The purpose of the job is**:

- Work with Energy Suppliers and Customers to reduce customer energy debt and resolve payment queries on a timely basis.
- Providing visibility of Customer energy bill debt, the impact of this to our Group, root causes of this and working with Energy Suppliers, and colleagues to improve processes to reduce debt where possible.

**Position**:
**Key deliverables**:
The role will be responsible for:
- Ensure receipt of debt reports from suppliers on a monthly basis and filing of these into central files/ upload to new IT database when available for all companies
- Creation of monthly customer debt reporting, linking in with finance for full visibility across the business of customer debt and onward impact to our cash flows
- Prioritising and following up with customers whose debts appear in reporting by order of value
- Recording and working debt cases in CRM
- Escalating any issues to RM or further if required
- To be the main point of contact for suppliers re debt and attend supplier meetings as required to facilitate our debt process
- Capturing why customers are paying late e.g., DD’s have been cancelled and use this information to feed into other continuous improvement projects
- To balance time spent on Pre-registration debt, and high value debt
- To have awareness and visibility of our ledger for Zen commissions owed to us across the group so you can co-ordinate debt chasing with others in the finance team
- Ability to reconcile customer debt - and supporting customer in understanding the process leading to them being in debt (credit and rebill etc)

**Requirements**:
**Requirements - Essential skills**:

- Experience of working in a credit control position or function.
- Experience working as part of a team and by yourself to deliver different aspects of work.

**Desirable**
- Experience working within a fast-paced and high growth organisation.

**Requirements - personal characteristics**
- Demonstrate a ‘can do attitude’ and go that ‘extra mile’.
- Team Player who will fit into the Zenergi ethos.
- Self-motivated.
- Excellent communication and organisational skills.
- Pro-active mentality with strong multi-task and self-time management skills.
- Ability to manage / organise own workload, particularly under periods of high volume.
- Meticulous attention to detail, particularly in time pressured situations.
- Ability to build and maintain relationships at all levels within client organisations, suppliers, business partners and associations.

**Other information**:

- **Job Type**: Full-time (40 hours/week)
- **Salary **£20-25k Dependant on experience + KPI bonus (upon successful completion of probation)
- **Location**: Chilworth, Southampton
- **Core working hours**: 08:30-17:30 (hour lunch break)
- **Benefits**:

- Some of our benefits include:

- Pension scheme current minimum contributions are 4% Employer 5% Employee.
- 23 days holiday + bank holidays. Increasing to 25 days after 5 years service.
- Employee Benefit Trust eligibility after 2 years.
- Employee EV Scheme
- Yearly Company events. Strat highlights video - YouTube (ctrl click)
- Zen points: recognition of your hard work
- points go towards a Love2Shop card.
- Benefits pot: Each year there will be a selection of items to choose from, such as a birthday treat, and a HR treat such as additional holiday. (Available after successful completion of probation)
- Zen Academy: A bespoke training programme open to everyone who wishes to develop themselves.