Technical Consultant

6 months ago

Chippenham, United Kingdom NECSWS Full time

**Company Description** Come join us and make a difference in the world**

As a project Technical Consultant, we would need you to provide technical assurance & oversight to help us deliver our solutions into live operational service for our suite of products across our entire customer portfolio. If you are looking for the next step in your career, what better than delivering mission critical solutions for the blue light emergency services market. Being part of a dedicated team deploying NEC Software Solutions (NEC SWS) into sites across the UK, Ireland, Europe and beyond.

**Job activity & responsibilities**:

- Build, Commission, and upgrade activities for NEC SWS DSX (ICCS), Vision & ControlWorks (CAD) product solutions.
- Technical issue resolution of NEC SWS product suite of solution/s at both hardware and software levels.
- When required, create, review and update NEC SWS Engineering documentation, for example workplans, work instructions and technical guides.
- Presentation of technical solutions to internal and external audiences
- Provide technical assurance across multiple projects via gated review meetings and further interactions with all stakeholders such as technical sales / support and engineering.
- On occasion the role holder will be asked to Evaluate new product hardware and software in accordance with the product roadmap.
- The role holder would need to accept a company car, within the allotted band for business travel.
- The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication, interaction & service.
- The role involves a high level of autonomous working which expects a high standard of personal time and task management.
- Continually follow and adhere to NEC SWS outlined process & procedures.
- Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
- Present a professional approach and attitude to all work undertaken.

Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.

**Essentially what we require from you**:

- Educated to HND/HNC level or relevant industry experience with a minimum of 2-years proven experience in a comparable role/s.
- Experience within IT focused server & client-based environments
- Experienced in troubleshooting and problem solving.
- Proven experience administering and working with Microsoft Windows client & server architecture (windows 10, up to Server 2019 and beyond), primarily using DELL / HP hardware.
- A good understanding of Microsoft active directory / domain architecture
- Strong interpersonal communication and presentation skills
- Ability to work autonomously and as part of a team.
- Experience using design and documentation tools e.g. MS Visio, also using MS Applications including Excel, Word
- A very high standard of written communication
- Proven Experience deploying Microsoft Windows and server Operating systems.
- Working knowledge of MySQL/MSSQL (running backups, running queries, etc)
- Proven knowledge and experience of virtualisation environments (Hyper-V or VMware)
- Excellent customer service skills
- Proven experience working to ITIL best practices.

**Qualifications**
Educated to HND/HNC level or relevant industry experience with a minimum of 2-years proven experience in a comparable role/s.

**Additional Information**
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs

**Who We Are**:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way

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