Retail Shop Assistant

We are excited to welcome two enthusiastic part time Retail Shop Assistants to our Hythe shop. You will play a crucial role in supporting our trading operation and maximizing potential revenue from customers.

Answering to the Shop Manager and Area Retail Manager you will be providing cover in the absence of the Shop Manager with responsibility for our Volunteers. Maximising income and providing excellent customer service and retail standards.

Key Responsibilities:

- To safely and efficiently open, run and close the shop in the absence of the Shop Manager.
- Maintain excellent standards of customer service providing guidance and support to volunteers as required.
- Assist in the moving and handling of stock using best practice methods.
- To process and re-stock the shop as required to agreed stock levels and merchandising guidelines ensuring all saleable goods are of the expected quality, standard and priced to store guidelines.
- Using EPOS systems and online databases to process customer details and gift aid data for the Retail Gift Aid scheme.
- To act as the appointed person during emergency situations, recording accidents and incidents, communicating all information to the Shop Manager ensuring continuity and continued good management of the shop undertaking any training necessary.

**Requirements**:

- Previous retail experience, preferably within a charity shop.
- Excellent communication and customer service skills.
- Proficient in Microsoft Outlook, Word and Excel.
- Ability to adapt to changing workloads and manage time effectively.
- Strong leadership and team management skills.
- Good verbal and written communication skills.
- Frequently required to carry out moving and handling tasks using safe working practices or applicable aids as necessary.

Available Roles:

- Thursday and Saturday: 7.5 hours per day.
- Sunday: 6 hours

Join us and be a part of our mission to create a thriving retail environment and support our dedicated team of volunteers

Demelza offers a large range of benefits and rewards. Head to our Benefits, Rewards and Wellbeing page, found under the Work with Us section on our website.

Demelza provides specialist care and emotional support for children and young people with serious and terminal conditions and their loved ones, across Kent, East Sussex and South East London. Money raised through our retail outlets helps us to be there for children and families when they need us most.

**For an informal chat please call Shirley Winch, Senior Area Manager on 07712321392**

**Closing Date - 13th August 2023**

To see how we process your data, please see the Employee Recruitment Privacy Notice attached to this advert.

A DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.