Technical Support Specialist at Gatwick Airport

3 weeks ago


Horley, United Kingdom Vision-Box Soluções de Visão por Computador, S.A. Full time

_**The Vision-Box World **_

Join us on our exciting journey and become part of our innovative future

At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

**As a Technical Support Specialist, what are you going to do?**
- Identify faults both remotely and on-site;
- Respond to incidents and perform break/fix activities when errors and faults occur;
- Liaise with customers on-site and remotely and proactively communicate with the Service Manager, escalating issues, and identifying areas where service can be improved;
- Provide on-site early life support and train users on the system;
- Analysis of system performance in relation to business benefits;
- Document cases, recommendations, and resolutions clearly in the ticketing system;
- Collaborate with Technical Support Experts and Software Development to resolve highly complex technical issues associated with deployment.

**What are the skills and professional experience we’re expecting from you?**
- Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
- Basic understanding of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.);
- Self-motivated and proactive individual and you have a problem-solving attitude.

**Mandatory**:

- Fluent in English;
- Travel to Gatwick Airport and other sites if needed;
- Night Shift (Out of hours) Monday to Friday;
- Fit to get UK Security Clearance (SC) - minimum of 5 years residency in the country.

Schedule:

- Night shift

Application deadline: 12/04/2024
Expected start date: 01/05/2024



  • Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Engineering Technician – Specialist Systems Are you our next Engineering Technician for our specialist systems? We are looking for someone who can help us redefine what's possible for are Engineering team. You will work a shift pattern across all days of the week including bank & public...

  • Ground Handling

    2 months ago


    Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Ground Handling & Apron Specialist Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're...


  • Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Engineering Technician – Transport Engineering Are you our next Transport Engineering Technician? We are looking for someone who can help us redefine what's possible for our Engineering Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to...

  • Project Manager

    3 weeks ago


    Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Project Manager (Airfield) Gatwick Airport is evolving rapidly, presenting an exciting opportunity for a Project Manager (Civils) to join our high-performing team and shape Gatwick's future infrastructure.  In this pivotal role, you will lead the planning and execution of crucial Civil Engineering...

  • Project Engineer

    4 weeks ago


    Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Project Engineer – Design Management London Gatwick is more than just a workplace. We are a community of innovators, problem solvers, and achievers, united by our passion for pushing boundaries and overcoming challenges. We are looking for a Project Engineer, focused on Sustainability across the...

  • Project Engineer

    3 weeks ago


    Horley, United Kingdom Gatwick Airport Full time

    As a Project Engineer, focused on Airfield Construction Programme, will ensure optimal development and design delivery of Airfield Electrical / Systems projects at Gatwick Airport ensuring compliance with technical, quality, cost, schedule and business requirements. Your role is pivotal in leading the design delivery and technical assurance of large,...

  • Lead Process

    1 week ago


    Horley, United Kingdom Gatwick Airport Full time

    Gatwick Airport has an exciting opportunity for a Lead Process and Systems Manager to be part of a high performing team building Gatwick's future infrastructure. The Lead Process and Systems Manager plays a pivotal role in overseeing the successful execution of capital projects at London Gatwick. This involves meticulously documenting and training on...


  • Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Market Research Interviewer The Opportunity: Are you our next Market Research Interviewer? We are looking for someone who can help us redefine what's possible for London Gatwick. This role is an integral part of the Market Research team, undertaking a range of face-to-face market research surveys...


  • Horley, Surrey, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Airfield Operations Lead Are you our next Airfield Operations Lead? We are looking for someone who can help us redefine what's possible for our Aerodrome team. As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and...


  • Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Airfield Operations Lead Are you our next Airfield Operations Lead? We are looking for someone who can help us redefine what's possible for our Aerodrome team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and...

  • Project Manager

    2 weeks ago


    Horley, Surrey, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Project Manager (Airfield) The Project Manager (Airfield) will play a key role in Gatwick's future, leading the planning and execution of strategically important airfield systems projects within a live airport operational environment. The Project Manager (Airfield Systems) will be responsible for the...

  • Air Traffic

    4 weeks ago


    Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Air Traffic & Runway Performance Lead Are you our next Air Traffic & Runway Performance Lead? We are looking for someone who can help us redefine what's possible for our Aerodrome team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure...

  • Air Traffic

    2 weeks ago


    Horley, Surrey, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Air Traffic & Runway Performance Lead Are you our next Air Traffic & Runway Performance Lead? We are looking for someone who can help us redefine what's possible for our Aerodrome team. As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure...

  • Project Manager

    2 days ago


    Horley, United Kingdom Gatwick Airport Full time

    London Gatwick offers an exciting opportunity for a Project Manager to join our dynamic team at the world's most efficient single runway airport. Be a part of shaping our future, supporting the delivery of a substantial investment plan to develop and enhance our airport infrastructure and facilities.  Our projects vary across the airport, with our smaller...


  • Horley, United Kingdom Gatwick Airport Full time

    Senior Project Engineer – Sustainability – Electrical To be the airport for everyone whatever your journey As a Senior Project Engineer, in the Sustainability Programme you will have the opportunity to work to play a key part in ground-breaking projects that will shape the future of London Gatwick's transition to NetZero by 2030. Your ideas will...


  • Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Passenger Operations Support Operative (9 month fixed term contract) Are you our next Passenger Operations Support Operative (POSO)? We are looking for someone who can help us redefine what's possible for our operation. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty...

  • Project Manager

    4 weeks ago


    Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone, whatever their journey As the Project Manager (Sustainability) at London Gatwick, I'm thrilled to be a part of the journey towards Net Zero emissions by 2030. With over 90 buildings on site, we're committed to ensuring that each one complies with our NetZero commitment. Our ambitious objective, driven by our shareholders...

  • Project Manager

    4 weeks ago


    Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Project Manager (Airfield) The Project Manager (Airfield) will play a key role in Gatwick's future, leading the planning and execution of strategically important airfield systems projects within a live airport operational environment. The Project Manager (Airfield Systems) will be responsible for the...

  • Project Lead

    4 weeks ago


    Horley, United Kingdom Gatwick Airport Full time

    Project Lead - Major Projects To be the airport for everyone whatever your journey As a Project Lead at London Gatwick, you will be managing significant multi-discipline projects helping to shape the future of the world's most efficient single runway airport. London Gatwick is a place where ambition meets opportunity. In this role you will be fully...


  • Horley, United Kingdom Gatwick Airport Full time

    To be the airport for everyone whatever your journey Construction Project Manager Gatwick Airport 40 hours, Monday – Friday. Hybrid working available London Gatwick serves millions of customers each year, and how they experience our airport is at the heart of everything we do. From driving on local roads, parking in our car parks, checking in,...