Special Vehicles Technical Specialist

3 weeks ago

Daventry, United Kingdom Volvo Cars Full time

**Looking for more than a job?**
A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.

**What’s in it for you?**
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.

**What you’ll do**
In the role of Special Vehicles Technical Specialist, you’ll join a dynamic team working within the unique and interesting blue light sector. This is a field-based role but you will be expected to attend meetings from time to time in our offices located in Daventry and our headquarters for the UK in Maidenhead. Our focus is simple, to support our Emergency Services customer base, to grow and build the Volvo brand and to develop and support our people.

The position involves direct customer contact and attendance to Police Workshops, and vehicle conversion specialists when necessary. Working with the converters to make sure commissioning work is to Volvo recommended repair standards. Liaising with customer Fleet Management workshops to provide advice on tooling, training, diagnostic and technical information to enable them to keep their fleet operational, reliable, safe and roadworthy.

Your main responsibilities will include:

- Providing full technical support - liaising with customers, VCUK technical help desk, field engineers, customer relations dept, vehicle converters, Volvo retailer network and the factory to support vehicles sold to Emergency Services customers
- Management of complex technical issues which in some circumstances can be unique to the Emergency Services
- Supporting Blue Light Converters by giving technical advice, quality control of conversions and correct repair methods
- Supporting warranty claims and repairs within Police workshops
- Compiling regular workshop newsletters specifically focused and distributed towards blue light workshops
- Attending exhibitions and events representing the Special Vehicles Department

**What you‘ll bring**
We are looking for someone with a high level of automotive technical experience backed up by a minimum of a Master Technician level qualification. A high degree of innovation and proactivity is required to handle day to day issues through strong relationships with VCUK Technical Helpdesk, Customer Care, suppliers and customers. You must be able to demonstrate great communication skills to be able to build long term partnerships.

**You need to**:

- Understand customer needs and be able to provide class leading technical support
- Have a high level of technical knowledge to handle concerns and deliver results
- Have strong IT skills, including proficiency in MS Office, and ability to learn new platforms quickly
- Demonstrate a high level of numeracy and literacy
- Pass Police vetting checks as this is a pre-requisite for this role

**Nice to have**
- Broad understanding of the UK Emergency Services market, their specific requirements, and knowledge of vehicle conversion market/methods

**Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us**

**Diversify our future**:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.

**Want to know more? We hope so**

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