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Post Room Administrator

4 months ago

London, United Kingdom 1st Formations Limited Full time

**Job Summary**

We are looking for a hard-working, reliable and conscientious Administrator to join our busy post room in our London office.

You will enjoy working with a high level of intensity and focus, and provide our customers and staff with a smile at all times - to maintain a positive working atmosphere.

This role would suit someone looking to build a long-term career with a growing e-commerce company.

**Who are we**

The 1st Formations Group is a market leader in the company formation industry. We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.

Reporting to the Head of Service Delivery, the Post Room Administrator will carry out high-volume administrative tasks using our Digital Mailroom technology, as well as carry out general mail-related tasks such as sorting mail and returning to sender, as part of a team. This job requires a willingness to work paid overtime hours when required, during busy periods.

**Responsibilities**
- To perform administrative duties ranging in complexity using our Digital Mailroom technology
- To log mail in an efficient and accurate matter onto our CRM
- To sort items of mail from mailbags into relevant categories
- To process return to sender mail in an efficient and accurate manner
- To act as overflow for inbound customer service telephone calls - providing a good level of customer service via telephone, when required

**Skills and experience required**
- Experience of working in a high-intensity role
- Previous post room experience highly advantages
- Good computer literacy with a fast-typing speed
- Positive mentality
- Excellent work ethic and the ability to work with focus for long periods
- Reliability
- Flexible, with a willingness to work paid overtime hours when required
- Good customer service skills
- Good written and verbal English communication skills

**Benefits**
- 25 days holidays, plus 8 public/bank holidays
- Option to buy up to 5 extra holiday days per year
- Annual cost of living salary increase
- 14 weeks paid maternity leave, 2 weeks paid paternity leave
- Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
- Employee loyalty scheme including additional holidays and private medical insurance
- Commercial bonus scheme
- Pension contribution
- Cycle to Work Scheme
- Free Wednesday lunches
- Free fresh fruit - daily
- Free post-work drinks
- Dog-friendly office
- Breakout rooms and social events
- Covent Garden location, 2 minutes from the Tube station

**Working hours**: 37.5 hours per week, Monday to Saturday, 9am to 5.30pm.
**Location**: Covent Garden

**Job Type**: Permanent
**Salary**: £25,000

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, WC2H 9JQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your notice period/availability to start a new job?

**Experience**:

- Post Room: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Mail Administrator
Expected start date: 15/05/2024