Customer Support Coordinator

4 weeks ago

Essex, United Kingdom Intertek Full time

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains.

You will provide support to customers and interface between Inspection services, laboratory services, and the customer. To receive and process requests for services from our customers. Process these orders on the company’s order processing system (Phoenix/LIMS).

**The role**:

- To act as the interface between our customers, laboratory staff, inspectors, and other Intertek offices
- Provides technical support to customers on existing and future programs of work
- Respond to all new customer leads meeting pre-agreed service level requirements.
- Ensure quotes and enquiry responses are completed in a timely manner, Liaise with the customer regarding samples that are due in for testing
- Set up and maintain customer agreements and quotations using the appropriate forms, seeking management's approval for any applicable discounts
- To process orders on the company’s order-processing system
- Liaison with the lab/goods in to make sure they are aware of the samples due in, the testing requirements that are to be carried out and turnaround times.
- Liaison with the laboratory for an expected time of receipt of samples
- To communicate with internal and external customers regarding sample requirements, collections, deliveries and turnaround times (i.e. Inspection staff, Drivers, Laboratory staff, customers)
- Liaise with customers if we cannot test a product via a requested test method, provide the alternate test method that we can test by, and seek approval for the deviation. Any communication is to be written and a copy placed in the customer file
- Liaise with internal offices / 3rd party laboratories for any subcontracted work Prepare purchase orders for any subcontracted work, where required
- Organise the taking of samples when required with laboratory staff. Coordinate work where drivers or other offices/inspectors are to take the samples.

**Key Requirements**:

- Good organisation/multitasking, and presentation skills
- Strong interpersonal and communication skills to ensure that appropriate follow-up takes place within Intertek
- Excellent knowledge of Word, Excel and PowerPoint, Intranet, and database systems
- Knowledge of inspection and blending programs of petroleum products
- Knowledge of relevant laboratory operations, standards, and test methods
- Knowledge of relevant Quality, Health, Safety and Environmental standards

**What We Offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment

In this opportunity, you’ll be joining our Caleb Brett team based in West Thurrock

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.

  • Customer Care Coordinator

    1 month ago

    Essex, United Kingdom PSR Solutions Full time

    **Customer Care Coordinator - Residential Developer** PSR Solutions are currently recruiting for a Customer Care Coordinator for a residential developer in Essex. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. **Job role**: Customer Care...

  • Customs Coordinator

    3 weeks ago

    Purfleet, Essex, United Kingdom Additions Personnel Limited Full time

    Our client, based in Purfleet, are looking to recruit a Customs Coordinator. This is a great opportunity for a customs candidate to join an established business with a proven track record of success. Duties will include (but not limited to) liaising with customers, customs authorities and inputting customs clearances into the system. Ideally you will have...

  • Customer Care Coordinator

    2 weeks ago

    Brentwood, Essex, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Brentwood - Permanent - £30,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Brentwood area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties * Reporting to the Head of department, you will deliver...

  • Import Customer Service Coordinator

    13 hours ago

    Essex, United Kingdom Red Recruit Ltd Full time

    A new opportunity has arisen for an Import Customer Service Coordinator to join our client based in Essex who provide global supply chain solutions. As the Import Customer Service Coordinator, your role is to maintain effective communication and relationships with overseas partners, ensuring the company is always providing the best possible customer...

  • Customer Care Coordinator

    2 weeks ago

    Chelmsford, Essex, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Chelmsford - Permanent - £33,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the office. ...

  • Customer Service Coordinator

    2 weeks ago

    Brentwood, Essex, United Kingdom Office Angels Full time

    Admin. Secretarial and PA - Administrator Permanent Position | £30,000 per annum Join our client's dynamic and successful team as a Customer Service Coordinator! Our client, a professional and thriving business located in Brentwood, is seeking a passionate and dedicated Customer Service Coordinator to become an integral part of their team. If you...

  • Project Support Coordinator

    2 days ago

    Harlow, Essex, United Kingdom Adecco Full time

    Job Title: Project Support Coordinator Location: Harlow Contract Details: Full-time, Permanent Salary: £27k About Our Client: Our client is a dynamic organisation, providing innovative designs and products to companies throughout the UK and Europe. They are committed to delivering excellence and creating a positive impact in their industry. Benefits...

  • Customer Service Coordinator

    2 weeks ago

    Brentwood, Essex, United Kingdom Office Angels Full time

    Permanent Position | £30,000 per annum Join our client's dynamic and successful team as a Customer Service Coordinator! Our client, a professional and thriving business located in Brentwood, is seeking a passionate and dedicated Customer Service Coordinator to become an integral part of their team. If you have a knack for providing top-notch customer...

  • Project Support Coordinator

    2 days ago

    Harlow, Essex, United Kingdom Adecco Full time

    Job Title: Project Support Coordinator Contract Details: Full-time, Permanent Friendly and welcoming team with a great culture Pension scheme (6% company/3% employee) Life Insurance (2 x times salary) Cycle to work scheme Birthday off 25 days holiday plus bank and public holidays Smart casual dress code Free on-site parking As a Project...

  • Pricing Coordinator

    2 days ago

    Basildon, Essex, United Kingdom Premier Work Support Full time

    We have an exciting opportunity for a permanent Pricing Coordinator to join our client's ever-growing team based in Basildon. Duties include:- Assisting the Sea freight Manager. Understand and execute the departments vision of good business development in order to successfully move Sea Freight products. Ensuring customer bookings are accurately...

  • Customer Care Coordinator

    2 weeks ago

    Brentwood, Essex, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Brentwood - Permanent - £30,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Brentwood area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties Reporting to the Head of department, you will deliver...

  • Customer Care Coordinator

    2 weeks ago

    Chelmsford, Essex, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Chelmsford - Permanent - £33,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the...

  • Customer Care Coordinator

    2 weeks ago

    Brentwood, Essex, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Brentwood - Permanent - £30,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Brentwood area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Reporting to the Head of department, you will deliver an...

  • Customer Care Coordinator

    2 weeks ago

    Chelmsford, Essex, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Chelmsford - Permanent - £33,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the office. ...

  • Customer Care Coordinator

    2 weeks ago

    Chelmsford, Essex, United Kingdom Parker Jones Group Ltd Full time

    Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation. Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability...

  • Senior Customer Care Coordinator/coordinator

    2 weeks ago

    Chelmsford, Essex, United Kingdom Focus Resourcing Full time

    Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressureBenefits: £25 days holiday plus...

  • Transport Coordinator

    16 hours ago

    Essex, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure Resourcing Solutions have the pleasure of supporting a private distribution company based in mid Essex in the search for a new Transport/Logistics Coordinator. Company Overview: A dynamic and growing distribution company specialising in commerical distribution. Committed to delivering exceptional customer service, they're seeking a skilled...

  • Customer Support Specialist

    4 weeks ago

    Essex, United Kingdom Digital Talent Group Full time

    We’re searching for a Customer Service focussed IT Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve complex system problems. Collaborate with...

  • Customer Support Specialist

    5 days ago

    Essex, United Kingdom Digital Talent Group Full time

    We’re searching for a Customer Service focussed IT Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Your Role:Provide first and...

  • Customer Support Specialist

    4 weeks ago

    Essex, United Kingdom Digital Talent Group Full time

    We’re searching for a Customer Service focussed IT Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve complex system problems. Collaborate with...