Customer Service Representative

4 months ago

Wigan, United Kingdom Sensience Full time

Company Background
Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing components.

We deliver mission-critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aerospace. We have over 4,000 employees worldwide across 7 manufacturing facilities dedicated to keeping people and their homes safe.

Position Summary
We are seeking a Customer Service Representative as the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products or services.

**Position Responsibilities**:Purchase Order Responsibilities**:

- Accountable for timely and accurately inputting PO information into Oracle.
- Coordinate customer-requested ship dates with Production, Production scheduling, Material Planning, and Inventory Control departments to achieve mutually acceptable ship dates.
- Escalation of Material / Capacity / Quality Constraints.
- Monitor open order reports and make inquiries on orders that may present production problems for customers affecting on-time delivery to customers requested on planned dates.
- FG Inventory management: maintain the customer’s Safety / Consignment stock at the agreed levels by monitoring actual inventory levels, customers expected demand, and actual production orders.
- Regular review of the customer demand patterns, forecast, and delivery performance to optimize Inventory Planning parameters

**Customer Experience & Satisfaction**:

- Act as a liaison between internal Sensience departments and customers and all departments involved with delivery, pricing, and any other customer requirements.
- Build and improve relationships with customers to improve procedures and cooperation between the customer and Sensience.
- Be the voice of the customer within the company.

**Requirements**:

- Bachelor’s degree. Minimum three years of experience working in activities related to customer service, and call center environment, preferably with a manufacturing or distribution company.
- Experience in managing MRP systems such as Oracle. General knowledge of MS OFFICE, PULL, JIT, KANBAN.
- Fluent in English required. German, Dutch, Romanian, and/or Italian desired.
- Customer focus and customer satisfaction. Identify customer needs; act and think from a customer perspective while keeping the company's objectives in mind.
- Proactive: look for opportunities and take initiative.

**Sensience is an Equal Opportunity Employer (EOE)**: race, ethnicity, religion, sex, gender or gender identity, sexual orientation, age, disability, national origin, or any status protected by applicable law.

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