Customer Care Executive
14 hours ago
**6-8 Month Fixed Term - £20,826.21 per annum**:
Here within Serco’s Environmental Services we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk. With a professional, dedicated, and friendly team, our environmental staff ensure that our streets, homes, and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to the community that we serve. Right now, we have an opportunity for a like-minded individual to join our team of essential workers as a Customer Care Executive who help us to make a positive difference to the environment we all live in.
The role is primarily responsible for the customer service delivery, taking calls and queries from members of the public and taking payments on behalf of our client as well as administration tasks.
As part of this you’ll:
- Record and maintain customer correspondence and enquiries, reception duties, filling, note taking, casework and complaints within agreed services levels
- Use your own initiative as well as follow established procedures, processes, legislation and systems to source information to provide a resolution for the customer
- Assist staff with local SAP queries and help develop existing staff’s skill base
- Support the Customer Care Centre Manager with the management of Sales Order, Purchase Orders and dealing with Customer account queries
As part of the customer care centre team you will join us in a constant strive for continuous improvement and efficiency within the administration function by working collaboratively together and shadowing jobs to share roles and responsibilities. We work within a multi-skilled environment ensuring adequate cover for duties and responsibilities are continued in the event of reduced resources.
**What you'll need to do the role**
Previous experience of SAP, data processing, reconciliations and CRM would be an advantage but not essential as full training will be provided.
**Why Serco**
- Meaningful and vital work:_ The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives- Great people: _We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
**What we offer**:
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
**Apply**
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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