Single Point of Access

3 weeks ago

Kettering, United Kingdom Support North Northants Full time

**Job Title**: Single Point of Access (SPA) Coordinator

**Location**:Kettering

**Salary**: £27,000 per year

**Job type**:Full-time. 11-month fixed term contract - with a view to extend. 2 roles available based across Kettering, Corby and Wellingborough.

**About us**:
Support North Northants (SNN) is a collaborative service model, led by the voluntary sector, that can support people for a post-Covid world where people can have access to integrated and preventative services. This will help to reduce pressures on statutory services and develop higher levels of community resilience.

We are putting transformation in practice and embarking on an exciting new way of working between partners. Led by the North Northants voluntary, community, and social enterprise (VCSE) sector, we are working with the Integrated Care Service (ICS) to transform how services are delivered.

**About the role**:
We are looking for two Single Point of Access (SPA) Coordinators who can change the culture of collaborative working with colleagues employed across the voluntary, statutory and private sectors, and ensure people can 'tell their story once'.

The Single Point of Access (SPA) posts play a crucial part in facilitating person
- centred, holistic support for people when they first present for support and ensuring that people 'get to the right place first time'. The Single Point of Access will work closely with other services delivered by the VCSE and statutory services to achieve the best outcomes for people.

**Main responsibilities**:

- Raise the profile and awareness of Support North Northants, establishing strong links with colleagues across the sector.
- Lead and promote the Single Point of Access and provide an accessible service and support for people and communities.
- Provide appropriate information and guidance promoting the culture of independence and positive outcomes.
- Obtain an accurate, person-centred picture of the outcomes people need, working with the family, carers and other agencies to ensure they tell their story once.
- Assess risk on an individual basis and facilitate services where appropriate.
- Identify key partners who can support the person and develop joint support plans.
- Present people to the CATCH team and ensure relevant partners act to develop a support plan.
- Work with SNN aligned services to ensure access to wide range of support.
- Record information and outcomes on the IT platform ensuring accuracy and comprehensive information to provide real time information.
- Act as a professional source of knowledge regarding services available and options for people to meet their personal outcomes, including gaps in local services to inform strategic thinking
- Attend the weekly CATCH Meeting and collaborate on achieving the best outcomes for people.

**About you**:

- Understand the purpose and transformation of the ICS.
- Be computer confident and have experience with recording on shared platforms.
- Work with confidence with all partners and in genuine collaboration.
- Quickly build effective working relationships across all sectors
- Build relationships with all members of the community
- Be comfortable working with issues across a full range of community needs
- Be flexible and adaptable to meet the needs of people in the local community.
- Be able to inspire and motivate an integrated team.

**Knowledge and Experience**:

- 2-3 years' Experience of working as a Team Leader in a health and social care setting or similar field of work (ideally L3 H & SC Qualification or equivalent)
- 2-3 years' experience of working with local communities and community development or in social care area of work.
- Experience of person-centred, holistic and outcomes focussed practice.
- Experience of supporting the most vulnerable and 'not giving up on people'.

**Skills and attributes**:

- Ability to work with multiagency colleagues
- Ability to Understand the complexities of working in a multi-site operation.
- The ability to think and plan, balancing needs and constraints
- Ability to work effectively under pressure
- Explores and identifies the range of risks in situations
- Effective communication and keep the flow of information going to allow for quick resolution of issues
- Effective team member
- Must have full driver's license and access to a vehicle

If you are interested, please click on the **APPLY **button to submit your CV for this role, including a cover letter outlining your suitability for the role.

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