Airport Ambassador

1 week ago

London, United Kingdom London Stansted Airport Full time

**Date**:20 Jun 2024

**Location**: London Stansted Airport, GB

**Company**:MAG
- Summary**Airport Ambassador**
- Customer Services- London Stansted Airport
- Permanent Contract
- 20 Hours per week (shift patterns fixed as Early or Late)
- Salary - £14.26 per hour, rising to £15.80 after a successful 3 month probation period (incl. 17.5% shift pay)
- Why MAG?- Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.- At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- 6% company contribution pension
- 12 days holiday plus bank holidays (pro rated)
- Free parking
- Subsidised public transport
- Huge range of company discounts
- The role- In the Airport Ambassador or Security Ambassador role, you will be the face of London Stansted Airport as customers travel through the airport. You will be responsible for interacting with customers at the key touch points of their journey, providing world class customer service along the way.- As an Airport Ambassador you will be responsible for:
- Meeting and greeting customers at key points throughout their journey.
- Anticipating and responding to customer needs and to advise, support, direct and resolve issues.
- Providing empathy and assurance to customers.
- Supporting the implementation of contingencies as required.
- Queue/crowd control at various points across the airport, including Check-in, pre-security, Terminal Security, Immigration and Baggage Reclaim
- Queue management, tray stacking and general terminal security support.
- What will make you successful in the role?- The successful applicant will need to have previous experience in a face to face customer service role, with a passion for providing first class service, have excellent personal presentation, have the ability to assess a situation and deal appropriately to improve or diffuse accordingly, possess excellent time keeping and work ethic, be able to work unsupervised and still provide the level of professionalism that is expected.
- A second language would be advantageous; in order to communicate with a diverse range of customers.**Equal Opportunities & Reasonable Adjustments**

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

**Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

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