Claims Advocate

2 months ago

London, United Kingdom Willis Towers Watson Full time

**The Role**
- To put the interests of clients and the integrity of the market at the heart of the way you do business.
- Personally accountable for Key Client Outcomes (KCO) where appropriate
- Ensuring the prompt resolution of market-related loss issues and queries
- Ensuring that all London broking is prioritized and completed within targets and exceptions monitored and actioned until completion
- Ensuring that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Ensuring Mumbai load claims onto ECF and are appropriately managed via that process
- Ensuring Mumbai file all claim related material onto Eclipse
- Building constructive relationships and lead correspondence with assigned portfolio of clients, and associated underwriters, third parties and service providers
- Providing immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
- Negotiating claims settlements with insurers / reinsurers, based on market knowledge, in order to minimize client loss
- In the event of high-profile claims, working closely with Group colleagues and maintaining internal and external communications with records of these being made as appropriate
- Travel as required
- Supporting Placement team in conjunction with Claims Handlers by producing accurate and updated renewal information
- Ensuring adherence to standardized Group policies and procedures, including all WEM and other regulatory requirements
- Monitoring underwriter / reinsurer and service provider performance and taking appropriate action as required to guarantee the client’s best interests
- Providing input to and reference the Willis Quality Index, as appropriate and required
- Overseeing the provision of accurate management information, as required
- Taking reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
- Participating in loss prevention and claims seminars, as required.

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