Homelessness Support Assistant

5 days ago

Loughborough, United Kingdom Falcon Support Services Full time

**Job Title**: Support Assistant

**Location**: Loughborough

**Salary**: £9.90 per hour

**Job type**: Part Time - Permanent

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community. Our service helps vulnerable people by providing safe and secure accommodation with our staffworking alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

**The Role**

Providing support to the organisation's residents, alongside their Support Worker, this role will be empowering the service users to make positive changes and informed choices.

The role is challenging and rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will:

- Provide high quality accommodation, housing management and support to homeless people.
- Empower clients to make positive changes and informed choices in moving towards independence.
- Work with clients on a mutually agreed support plan/programme to achieve positive outcomes.

You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.

Shift Pattern 1: 12hrs per week - Sat & Sun (biweekly) 08:00 - 20:00

Shift Pattern 2: 24hrs per week - Tuesday - Friday 17:00 - 23:00
- Understand the needs of people who are homeless, have drug, alcohol, behavioural or mental health issues
- Experience of empowering individuals to make informed choices/positive change
- Ability to work in a customer care and quality focused manner
- Ability to deal with difficult situations, aggressive behaviours, and handle conflict appropriately

**Main Responsibilities**
- To assist with the daily operations of the project ensuring services are delivered efficiently.
- To communicate effectively and appropriately with clients, staff, other organisations and members of the public using and/or working with our organisation.
- Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks
- Controlling and recording access to and from the building, following the booking in and welcoming procedures
- Completing relevant monitoring for the service, including monitoring and responding to rent arrears and collection of weekly personal charge/service charge
- Encouraging, promoting, and providing service user involvement in education, training and employment, positive activities and volunteering.
- Effectively implement Support plans/Risk Assessments and Needs Assessments
- To work with staff and clients to develop and follow clients support plans. This will include liaising with outside agencies for the benefit of the client.

**Benefits**
- 28 days holiday (inc bank holidays) rising to 33 days from 01.01.23
- Birthday Leave - an additional day's Birthday leave
- Comprehensive Induction Training Package
- Staff Employee Assistance Programme
- Our Family Flex Scheme (Hours amended to ensure you don't miss out on the important key family events; the first day of school, sports days, nativity plays etc)
- Quarterly full staff team meetings
- Christmas Savings Club
- Staff Wellbeing drop in sessions
- Making a difference to people in need
- Varied work where no day is the same

Please click on the **APPLY** button to send your CV and Cover Letter for this role. Cover letters should be minimum 500 words and not exceed 2 pages.

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