Technical Claim Handler

2 weeks ago


Newcastle upon Tyne, United Kingdom AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) Full time

Overview:
**Technical Claims Handler - Credit Hire. UK HYBRID WORKING. Band 5.**
**Full time, Mon - Fri 37.5 hours per week.**
**Flexibility, bonus scheme (5% of basic salary based on business and personal performance), healthcare, pension, life assurance, and many more fantastic benefits**

The customer is king (or queen), right? Well, close, but not quite in our world.

Yes, we always want to deliver great service to our customers, but we can’t do that without taking care of our REAL number one - and that’s you.

It’s simple - we look after our people, and our people look after our customers.

We’re AND-E. You’ve probably never heard of us (but don’t worry, we’re not easily offended). We’re part of a huge global insurance group and have close links with many household names.

We’re creating a future where our customers can move freely and easily, safe in the knowledge that we’ve got them covered - no matter how they choose to explore the world around them.

We’re growing fast and need Claims Handlers to join our team and help us make tomorrow's journeys simpler, safer and smarter.

You’ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you.

In return, you’ll enjoy a warm and welcoming working environment, and range of health, wealth and lifestyle benefits you’d be hard pushed to find elsewhere including hybrid working and flexible holiday scheme, bonus, life assurance, 24 our access to a virtual GP, healthcare, free driving lessons, pension and too many more to mention here.

**TAKE THE NEXT STEP IN YOUR CAREER, NOW.**

**Responsibilities**:

- Provide a high level of service to customers throughout the claims journey.
- Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
- Recognise the part the box data plays in providing a unique customer proposition and utilise Box data to inform tactical decision making on Claims.
- Raise vehicle damage and settlement payments promptly and accurately.
- Negotiate with claimant representatives in order to progress and settle credit hire claims, quickly and effectively, within your agreed authority level, based on relevant case law or GTA guidelines.
- Instruct and liaise with approved suppliers and company solicitors in the event of credit hire litigation.
- Maintain own caseload to a high standard. Ensure files are accurately reserved, in line with the company reserving philosophy.
- Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs.
- Support development and delivery of the claim’s strategy and vision.
- Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims issues.
- Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.

Knowledge, Experience and Qualifications:

- Sound knowledge of Motor Claims handling, particularly third party claims and liability.
- Good knowledge of the ABI GTA guidelines.
- Strong negotiation and persuasion skills.
- Ability to plan, organise and prioritise own workload.
- Good level of verbal and numerical skills and be able to problem solve.
- Be able to work as part of a team.
- Ability to stay up to date with market changes and developments.

**Our Community**

**Benefits**
- Bonus scheme
- Hybrid working
- flexibility
- Wagestream - flexible pay
- Full training programme
- Competitive holiday allowance plus bank holidays
- Buy/sell up to 5 days holiday
- Money towards driving lessons (Safe driving scheme offers access online learning and driving lessons for colleagues and their spouses & dependents)
- Life assurance
- Many other lifestyle discounts
- Healthcare cash plan offers money back on everyday health-related expenses
- Employee Assistance programme
- Flu Jab Voucher is offered during the flu season to protect against the unpredictable flu virus
- Virtual GP online service with appointments available 365 days of the year
- Pension Advisory Service non-advised surgeries to support in the planning of retirement
- Enhanced Family friendly policy
- Season ticket loan
- Cycle scheme - choose a bike, hire it for an agreed time then snap it up for a fraction of the cost

It is our community’s unwritten rule to be as flexible as we can be. We understand life happens and on occasion we all need a bit of give and take in our day; we don’t want you


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