Security Officer

**Job Purpose**

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star service delivery whilst maintaining a subtle, yet visible security presence within a prestigious development in London.

This is a full-time role, working nightshifts and weekend day/nights on a rotational shift pattern as below:
Week 1:
Mon
- off

Tues - off

Wed - 1900-0700

Thurs - 1900-0700

Fri - off

Sat
- 0700-1900

Sun - 0700-1900

Week 2:
Mon
- 1900-0700

Tues
- 1900-0700

Wed - off

Thurs - off

Friday - 1900-0700

Sat - 1900-0700

Sun - 1900-0700

Then reverts to week 1 etc.

We offer a competitive rate of pay of PS13.15 per hour and you will be entitled to 26 days holiday per annum.

At Vigilant we pride ourselves in offering an exemplary welcome to our clients.

**Key Responsibilities**

Deliver a 5-star guest experience at all times

Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day

Maintain a high security awareness at all times

Reception duties and Foyer Management of all visitors and guests

Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible

Issue visitor passes using agreed processes and procedures

Ensuring all H&S policies are adhered to.

Ensuring that no un-authorised persons are permitted in prohibited areas.

Lift management and directing of deliveries

Maintaining an accurate record of any incidents that occur.

Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions

Complete incident reports to a high standard and ensure these are submitted within 2 hours

Oversee and manage any emergency evacuations

Undertake patrols and inspections in accordance with management instructions.

Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures

Ensure the reception area is kept clean and tidy providing a safe environment for all visitors

Maintain a high security awareness at all times

Complete a full detailed handover at the end of each shift

**Person Specification**

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Reliable and willing to work day/night shifts and any over time if required

Previous experience in a customer service/security facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Smart and confident.

Ability to work independently with confidence, using own initiative as required

Look for opportunities to enhance client/visitor experience

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Confidence and common sense to access and utilise expert resources when making decisions

Maintain and practice a high degree of confidentiality at all times

Have an acute sense of security awareness

Valid SIA licence preferred but not essential

5 years of continuous work employment history without gaps and verifiable work history

Maintain and practice a high degree of confidentiality at all times

Provide support to the wider when required.