Estate Support Officer

4 weeks ago

Wakefield, United Kingdom Wakefield and District Housing Limited Full time

Location_ Wakefield District - Hybrid working
- Salary_ £20,542 - £23,291
- Hours_ Up to 37
- Closing Date_ 19 April 2023
- Notes_ Pay Award Pending for April 2023

We are looking to recruit an Estate Support Officer to provide administrative support to the Estate Management Team.

**What you’ll be doing**:
In this role, you will act as the first point of contact for Estate Officers, will help maintain estate and tenant records and will co-ordinate appropriate responses to a range of enquiries. Most importantly, you will be an advocate for our customers and provide a world class service.

**What we’re looking for**:
In support of the Estate Officers and wider team, you will generate actions in response to customer enquiries regarding a range of issues. These vary from general environmental enquiries to serious complaints about tenancy breaches. You will also assist with the transfer of tenancies, which includes not only name changes but also the arranging and organising of Mutual Exchanges. To do this you will need to be able to work effectively in a highly pressurised environment and have the ability to organise your own work to meet deadlines and targets.

For more details on what we’re looking for in this role, head to the related documents section and download the Job Description.

For more information or an informal chat about the position please contact Sam Dodson, Tenancy Management Officer on 0344 9 021989.

**WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes**:

- 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
- generous employer pension contribution;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;
- 1 day to take part in our Volunteering Scheme; and
- "cycle to work" scheme and discounted shopping platform

**Please note: we do not accept CVs.

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