Ticket Office Assistant

4 weeks ago


Walsall, United Kingdom Walsall Football Club Full time

Role: Ticket Office Assistant

Reporting to: Ticket Office Manager

Hours required: Saturday Matchday: 10.30am - 5.30pm

Weekday Matchday: 5.30pm - 8.00pm

Additional hours may be available.

Job Role: To provide and effective/high quality face to face and telephone customer service experience to supporters and related administration as applicable.

Specific Responsibilities:

- Provide an excellent and effective customer service to supporters at all times
- Answer all incoming calls and establish the customer’s requirements
- Accurately process ticket sales as required
- Ensure all data is collected and updated accurately in accordance with GDPR
- Processing debit and credit card sales
- Advise supporters of matches on sale and other products as required
- Help resolve any ticketing queries
- Related administration as required

Skills and experience required:

- Customer service experience
- Must be confident with the use of computers, training will be given for in-house system
- Excellent communication skills, both customer facing and via the telephone
- Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail
- A confident telephone manner
- The ability to work under pressure
- The capability to work as part of a team and as an individual

**Job Type**: Zero hours contract

**Salary**: £6.00-£11.00 per hour

Schedule:

- Day shift

Work Location: In person

Reference ID: Ticket Office Assistant



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