Hotel Receptionist

7 days ago

Windermere, United Kingdom MacDonald Old England Hotel & Spa Full time

**HOTEL RECEPTIONIST ROLE AVAILABLE AT THE OLD ENGLAND HOTEL & SPA. BECOME PART OF A STUNNING FRONT OFFICE TEAM**

**£10.50 PER HOUR WITH FREE ACCESS TO SPA, DISCOUNTS, FREE MEALS, COMPANY PENSION.**

**LOCAL CANDIDATES PREFERRED AND WOULD REQUIRE A CAR AND LIVE WITHIN 30 MINUTES OF WINDERMERE.**

**MUST HAVE A FRIENDLY SMILEY PERSONALITY AND EXPERIENCE IS PREFERRED BUT NOT ESSENTIAL. TRAINING WILL BE GIVEN IF REQUIRED STRAIGHT SHIFTS.**

Macdonald Hotels Receptionists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Our Receptionists are hardworking individuals who can work on their own initiative and are key players in our Reception teams and the hotel.

This role is ideal for those in similar roles within a similar 4 star hotel environment, but not essential. You must demonstrate a willingness to learn and a commitment to delivering our core standards and providing our guests with a great stay every time.

This position will include shifts working Saturday and/ or Sunday and are straight shifts start from 7am to 3.30pm or 2pm to 10.30pm.

**Customer Service**:

- To ensure core and departmental standards are adhered to at all times
- To exceed customer expectations (Wow Factor).
- To give the hotel a lasting first and last impression.
- To ensure consistent, efficient and friendly service is given throughout a guests stay.
- Service maintained when front office systems go down.
- Ensure that the desk is manned at all times.
- Has a basic understanding of local attractions.

**Communication**:

- To perform a thorough handover at the end of each shift.
- To feedback positive and negative comments from guests to relevant departments
- To ensure any communication for a guest gets to them promptly
- To ensure calls are transferred to the relevant departments quickly and efficiently
- To ensure messages and bookings are taken and delivered promptly to other departments within the hotel
- To handle guest problems and queries in a professional manner.

**Sales**:

- To maximise every opportunity to capture revenue
- To be fully aware of how to make a reservation.
- To know how to handle an ‘ out of hours’ conference or wedding enquiry professionally
- Ensures to upsell at all relevant opportunities, to enhance to guest stay and the benefit of the hotel.
- To proactively listen for sales leads and pass to the relevant department.

**Systems**:

- To have an excellent understanding of the hotel Front Office System
- To have a basic knowledge of Word, Excel and Outlook and know how to locate various documents.
- To understand the switchboard and telephone systems.
- To know how to access the relevant help desks if any systems go down
- Carry out departmental check list in accordance with departmental procedures.
- To have a basic understanding of the back up system
- **Security**:

- To ensure that cash and key handling procedures are being carried out in accordance with departmental standards
- In compliance with the data protection act, keep all guest information private.
- To ensure hotel procedures are followed with regards to guest property.

**Job Types**: Full-time, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Windermere, LA23 3DF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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