Customer Advisor Operations

2 weeks ago

Hatfield, United Kingdom Affinity Water Full time

We are looking for Customer Advisors to join our contact centre in Hatfield.

You will be taking a high volume of inbound calls and acting as the first point of contact when our customers call with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way. No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.

You don’t need to have worked in a call centre environment previously as full training will be provided. We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers. We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job. Full training on all software systems will be provided before you start.

If you are shortlisted for an assessment centre, these will be taking place week on **Monday 11th September 2023 at 10am and 2pm**. You will be contacted and asked which session would be convenient. The session will last approx. 2 hrs.

In the role, you will be working 37 hours per week on a 7 hour shift basis between 7am and 8pm Mondays to Fridays, plus 2 weekends and 1 Saturday in a 7 week rota.

The salary for the role is £24,123 with a start date of **Monday 16th October 2023**. Please note that for the first 5 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday (ending 17th November)

**Benefits include**:

- Competitive Salary
- Entry into the company annual bonus scheme
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer enhanced Maternity, Adoption and Shared Parental Leave.
- Carers policy and Menopause policy to help us support our people
- Access to our Wellbeing Centre with support for looking after your physical and mental health
- Discounts for Medical and Dental Insurance, Retail Outlets
- Volunteer days

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

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