Customer Account Executive

3 weeks ago

Hatfield, United Kingdom Air Business Limited Full time

We have a new position for a talented 'Customer Account Executive' to join our account management team in Hatfield. Reporting to the Account Manager, this role will see you be responsible for providing a great customer experience for a number of allocated accounts, ensuring the client’s instructions are always followed accurately, and to provide support to the Account Managers in managing, building and maintaining client relationships.


Principles responsibilities:


  • Understand and follow the customer requirements to raise job instructions for other departments to ensure timely and accurate despatch
  • Ensure excellent day-to-day communications with clients, team members, suppliers, internal departments and our operations team to ensure jobs are processed correctly and efficiently to agreed service levels through the business, to despatch
  • Provide expert advice to clients, becoming trusted advisors on all things distribution.
  • Managing and prioritising incoming emails from a shared inbox and escalating where appropriate
  • Managing administrative tasks such as raising charge notes, arranging collections and recording delivery complaints
  • Working across different in-house systems for warehouse management, shipping, and job workflow


Key Skills/Qualification/Experience:


  • Customer or Client service experience
  • Working in a deadline-led environment
  • Reading and assimilating written instructions accurately
  • Good Secondary/High School education including core skills of Grade C/equivalent in Maths and English at GCSE level as a minimum. · MS Office (Excel/Word/Outlook) intermediate level


The successful person


  • Demonstrate a positive and can-do attitude, adapting to change with a flexible mindset even in the face of challenging situations
  • Be proactive in identifying and solving problems, even if it requires going above and beyond normal job duties
  • Collaborate with colleagues to find innovative solutions to business challenges
  • Be responsive and timely in addressing customer, colleague and supplier requests


Air Business offers fantastic in-house training, workshops and scope to grow your career within our business. We look forward to receiving your application

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