Receptionist

**About us**

We are a local law firm offering a range of Conveyancing and Private Client services. We have four offices based across Mansfield and combine our friendly, supportive office based community with opportunities for hybrid and remote working.

We believe that being a great place to work goes hand in hand with delivering a great customer service, so we strive to achieve a working environment where our employees are as happy as our clients.

We pride ourselves on having a hardworking group of people, who like to have fun at work, are friendly and supportive of each other and we encourage training, learning and development opportunities for all. We also offer wellbeing days, and personal development workshops to support every individual to care for their own wellbeing.

**Job Purpose and Overview**

The main purpose of this role is to be the first point of contact for our clients and to handle calls and visitors to our Reception areas in a friendly and efficient manner. This is a full time position.

**Key tasks and Accountabilities**
- Answering and transferring calls in a timely and professional manner
- Meeting and greeting clients as they attend the office, along with arranging appointments for other members of the team
- Dealing with client queries via the telephone and face-to-face
- Taking bill payments
- Housekeeping of the Reception area and meeting rooms
- Assisting with incoming and outgoing post
- Working with an advanced IT infrastructure

**Person Specification**
- Previous experience working as a Receptionist would be an advantage, however full training will be provided on our systems
- Good telephone skills with a friendly and approachable manner, keen to generate an excellentfirst impression
- Good written communication skills
- Good attention to detail with a methodical approach to all tasks
- Team player who sees helping others as a fundamental part of the role
- Good IT skills in order to enable the postholder to quickly learn our systems
- A willingness to learn

**What we offer you**

**A Flexible working environment**
- The flexibility to take annual leave from as little as one hour at a time
- We also operate a flexitime working system providing flexibility with hours of work
- Lunchtime closure across the firm with one hour lunch break
- ½ day leave to celebrate your Birthday

**Salary and benefits**
- We offer a competitive salary within a salary scale that allows ongoing progression
- A starting annual leave entitlement of 31 days (including bank holidays) increasing by a further 2 weeks with service
- Full-time hours which are lower than many employers at 35 hours per week over Monday to Friday
- We operate a non-contractual bonus scheme which you will benefit from after completion of our settling in period

This role will be based at our Regent Street office in the centre of Mansfield and will also provide cover, where required, at our Low Street office based in Sutton in Ashfield.

Thank you for the interest you have shown in Fidler & Pepper Lawyers.