Receptionist

8 months ago

Thetford, United Kingdom Primary Care Careers Full time

**About the Role**:
Watton Medical Practice has a fantastic opportunity for a receptionists to join our team on a part or full time basis depending on the successful applicants.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are a busy practice within a growing south Norfolk market town, not far from the coast and the city of Norwich, that offers affordable housing, a vibrant community, and good amenities. Our building is modern, purpose-built and spacious which allows us to be able to adapt services for our ever-growing list size.

The practice is part of the Breckland Alliance PCN consisting of three practices Grove Surgery and School Lane Surgery from Thetford and Watton Medical Practice. Our GP partners are based across all three sites.

**Disclosure and Barring Service Check

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