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Receptionist / Facility Coordinator

4 weeks ago

Wrexham, United Kingdom Acorn Recruitment Limited Full time

Job Title: Receptionist/ Facility Coordinator

Location: Colliers Park, Wrexham

**Salary**: £19,000 - £21,000

Acorn Executive Search is currently recruiting the new Receptionist/ Facility Coordinator on behalf of the Football Association of Wales (FAW).

Background and Purpose of the Role:
The FAW has three National Training Centres: its Elite Centre and HQ at the Vale Resort; and two National Development Centres at Colliers Park in Wrexham and Dragon Park in Newport. The National Football Development Centre at Colliers Park is a unique football hub in a prime location which was opened as an FAW centre in 2019.

The role will be primary based on reception at Colliers Park will have a number of responsibilities in this area to ensure all users of the site are welcome and all queries are dealt with. The Receptionist/Facility Coordinator will also be responsible, as part of the facilities team, for the smooth running of Colliers Park from a day to day perspective.

Key areas of accountability and responsibility:

- Facility Management - working closely with the Operational Supervisor in a number of areas including:

- Assisting with the day to day operational functionality of the office and facility including monitoring condition and upkeep of the building.
- Assisting in opening and closing of facilities.
- Organise conference and meeting room bookings to include catering orders as required.
- Provide support to the FAW squads and staff teams
- Support the training and organisation of casual staff where required.
- Managing external queries for meeting room booking
- Key holder for the building, provide support from a security perspective as required.
- Monitoring stock levels for the site and ordering where required.

Reception duties:

- Building strong relationships with staff and external stakeholders who use Colliers Park
- Answering phones and providing customer support when able or redirecting to relevant department
- Greeting visitors as they arrive and connecting them with the appropriate party
- Keeping the front of house area tidy and organised, including the reception area, kitchen and meeting rooms
- Opening & Closing Reception
- Monitor visitor access and maintain security awareness
- Dealing with all post

Administration:

- Support as needed for hotel booking and PO raising as required.
- Any other administration or facilities support as directed by the Operational Supervisor

The above list of accountability and responsibility is not intended to be a comprehensive list of all the duties involved and consequently the post holder may be required to perform other duties as appropriate to the role.

Person Specification

Qualifications and experience:

- Proven experience working in reception in a busy office environment
- Experience of working in a sporting/leisure environment (desirable)

Skills and knowledge
- Exceptional customer service skills
- A 'can do' attitude and ability to work independently
- Ability to multi-task and good organisational skills
- Good knowledge of Microsoft Office package
- Basic facilities or H&S management experience (desirable)
- Experience of supervising small teams (desirable)

Role-specific requirements:

- Willingness to work flexibly and unsociable hours from time to time as and when required including evenings and weekends
- The ability to speak Welsh would be an advantage

FAW Values

Our values underpin the FAW vision and guide all aspects of our work:
Excellence - we approach every challenge with determination and a drive to deliver our very best in all we do. We display commitment, motivation, discipline and perseverance, and hold ourselves accountable for results. In every aspect of business and sport, we strive to excel.

Family - we promote a welcoming culture of warmth and belonging where everyone is embraced. Through the power of the collective, we will continue to expand our football family, welcoming anyone who wants to achieve great things for Wales.

Respect - we believe that different ideas, strengths, interests, and cultural backgrounds are fundamental for success. We will earn the respect of others through our commitment to be open, honest, ethical and fair.

Acorn by Synergie acts as an employment agency for permanent recruitment.

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