Service Delivery Co-ordinator
2 weeks ago
Service Delivery Co-ordinator
**Salary**: £24-26k
Location: Basingstoke
A very exciting time to join a growing Telecommunications organisation and be part of the dynamic, friendly and expanding provisioning team. If you are a resilient, customer focused, high energy individual with a background in Project Management, have previousexperience in a problem-solving environment with a high interest in technology and innovation this could be the perfect fit for you.
A full time, office based, permanent position offering personal development, career progression and a sociable and caring culture. You will be rewarded with a competitive salary package, free parking and staff restaurant.
The role of the Support Delivery Co-ordinator is to support and provision of all products sold to both existing and new customers while delivering exceptional customer service to all clients
Objectives
- To ensure you are regularly communicating with clients while exceeding their expectations.
- To effectively provision and communication the agreed solution delivery for Telephone and Data products.
- Co-ordination of internal and external resource
- Raising Purchase Orders and ordering materials to be sent to customers
- Liaising with networks on provisioning orders
- Raising or adding all aspects of the project billing to CRM
Skills & experiences
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills
- Comprehensive industry knowledge
- Great attention to detail
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- Ability to coach others.
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