Front Office Guest Service Supervisor

2 weeks ago


Ipswich, United Kingdom Pentahotel Full time

**GUEST SERVICES SUPERVISOR**

pentahotel Ipswich is looking for a dedicated professional to join our friendly and well regarded Operations team as a Guest Service Supervisor. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambiance or the casually dressed professional staff; this is a fun place to work and a fabulous place for guests to enjoy.

Ideally, you will have experience within a supervisory role in a customer service, Reception or Food & Beverage environment.

**Key responsibilities**
- Ensuring high levels of communication across the Guest Service Agent teams
- Engaging and motivating staff; working alongside the Guest Service Manager to develop training and team building opportunities
- Effective decision making, using sound judgement to make fair decisions where appropriate
- Demonstrating and inspiring a commitment to excellent customer care across all Guest Service Agent teams

**These are your talents**
- Exceptional interpersonal skills
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and punctual
- Ability to keep calm under pressure
- Sound administration skills
- Responsible and reliable

**This is how we work together**:

- A competitive salary - dependent on experience
- An additional day off for your birthday
- Free 2 night stay each year in any Penta hotel
- Casual dress code
- Gym membership

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Gym membership

Schedule:

- Weekend availability

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location: One location



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