Global Head of Money Mules and First Party Fraud

3 weeks ago

London, United Kingdom HSBC Full time

-Job description

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

UK Fraud focuses on the specific financial fraud threats and with pioneering techniques and technology, protect customers, the business, and communities. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, seeking the most effective and efficient means to protect customers from the ongoing threat.

Where fraud occurs, the Fraud Operations team are responsible for investigating alerts from the core detection systems, supporting victims to ensure their account is remediated and where appropriate refunds provided, investigating potential first party fraudsters and fraud ensuring where appropriate, to ensure any recovery opportunities are optimised.

This role will lead our Fraud Operations team within UK Fraud, reporting through to the Head of Fraud. The role holder will be responsible for the overall operational response to fraud with direct responsibility for the onshore teams focusing on account reviews, scams, originations, and operational excellence whilst also providing support and oversight to the services provided by the Fraud Operations teams managing Card & Payments fraud in our offshore Global Service Centres

**Responsibilities**:

- Delivery of good outcomes to customers in our response to suspected and confirmed fraud events and future proof our response, build a clear roadmap of key capabilities needed across the business for the end-to-end management of fraud cases
- Working closely with Fraud Decisioning & Insights conduct effective capacity planning and take appropriate actions to manage headcount in line with business / function requirements to ensure optimum staff utilisation.
- Ensure efficient and optimised processes are designed, developed and deployed in a manner that helps mitigate the risk of fraud and optimises the customer journey.
- Maximise the quality of service provided to customers, exceeding agreed SLAs for internal customer satisfaction, and reducing external customer complaints while driving continuous reduction in the operating costs by executing strategic initiatives
- Ensure effective business recovery plans exist and regular testing for appropriateness and adequacy and ensure adequate operational control and risk management by actively overseeing implementation of policies, procedures, and regulatory requirements
- Coordinate the synchronised operation of in scope and potentially new controls, setting specific strategies and ensuring mechanisms are put in place to monitor performance, challenging effectiveness and driving innovation to improve their controls
- Influencing and managing to affect change in a multi discipline matrix structure where the role holder has accountability but may not have direct responsibility
Requirements

Experience
- The role holder will have expereince of managing and developing large cross functional operational team with a detailed knowledge of HBUK products and processes
- Preferably have experience of working in fraud environment managing often complex fraud investigations and utilsing systems such as, SAS EFM, Feedzai, Biocatch, Hunter and Threatmetrix
- Past experience of designing developing and leading transformational change projects within a large oepration
- Knowledge of strategic delivery of controls and design methods and experience of developing new processes and ways of working within a large multi faceted operation
- Experience of working within a multi matrixed organistion engageing with executive level stakeholders is essential

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age

  • Global Head of Fraud

    4 weeks ago

    London, United Kingdom Wirex Full time

    **ABOUT US** We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them - like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme. Our vision is a...

  • Head of Fraud

    7 days ago

    London, United Kingdom MERJE Ltd Full time

    Our clients are a venture-backed, global start-up that require a Head of Fraud. You will work closely with the Head of Financial Crime, and the wider business to implement fraud controls for the firm’s global operations. You will manage a team of analysts on a fast-growing global team. You will be highly analytical, with intimate knowledgeof SQL, and...

  • Fraud Analytics Team Lead

    4 weeks ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk Solutions About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Fraud Analytics Team Lead

    4 weeks ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk Solutions About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Fraud Analytics Team Lead

    4 weeks ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk SolutionsAbout the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Fraud Analytics Team Lead

    1 week ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Job DescriptionFraud Analytics Team Lead - LexisNexis Risk SolutionsAbout the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve...

  • Fraud Analytics Team Lead

    3 weeks ago

    London Area, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk SolutionsAbout the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Fraud Analytics Team Lead

    3 weeks ago

    London Area, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk SolutionsAbout the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Fraud Analytics Team Lead

    4 weeks ago

    London Area, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk SolutionsAbout the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Fraud Analytics Team Lead

    3 weeks ago

    London Area, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk Solutions About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Head of Fraud and Transaction Monitoring

    4 weeks ago

    London, United Kingdom Fintechnews Full time

    Head of Fraud and Transaction Monitoring Description The Head of Financial Crime Compliance will be responsible for developing and implementing strategies to prevent financial crime, including fraud, money laundering, terrorist financing and sanction screening. You will lead a team of professionals and collaborate with various stakeholders to ensure the...

  • Fraud

    4 weeks ago

    London, United Kingdom And Zopa Limited Full time

    We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre —...

  • Administrator, Fraud Advisory

    7 days ago

    London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

    **Administrator, Fraud Advisory Panel** **London** **Hybrid working 2 days in the office and 3 from home.** **Permanent** **Full time** **£27,000pa depending on experience** **Join our team as the Administrator** The Fraud Advisory Panel is the voice of the counter-fraud profession, committed to tackling fraud and financial crime. We strengthen fraud...

  • Head of Fraud

    3 weeks ago

    London, United Kingdom JPMorgan Chase & Co. Full time

    Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success.  As a Head of Fraud - Product Leader at JPMorgan Chase, you are...

  • Global Fraud Analyst

    4 weeks ago

    London, United Kingdom Techforgoodjobs Full time

    Global Fraud Analyst Too Good To Go London, England, United Kingdom 10-09-2023 FinTech B Corp SQL Expires in: 23 days Subscribe and find similar jobs: At Too Good To Go, we dream of a planet with no food waste. Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to...

  • Team Manager immediate start

    4 weeks ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk Solutions About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Head of Third Party Management

    4 weeks ago

    London, United Kingdom Wise Full time

    We're looking for a **Head of Third Party Management** to join our **Third Party Management Team **in **London**. This role is a unique opportunity to help deliver Wise's mission, continue the growth and evolution of the third party management team in a fast-paced listed company environment and help millions more people save money. **Your mission**: Wise...

  • Analytics Team Lead

    4 weeks ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk Solutions About the Business :LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer...

  • Website and Digital Lead

    4 weeks ago

    London, United Kingdom LexisNexis Risk Solutions Full time

    Fraud Analytics Team Lead - LexisNexis Risk Solutions LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our...

  • Uk Gwm Fraud Risk Head

    1 week ago

    London, United Kingdom eFinancialCareers Full time

    **Job Background/context**: - Complex businesses distributed over multiple sites serviced by branch networks and internet banking platforms. - Operations distributed in multiple locations in the UK, India and Malaysia. - Alignment of fraud processes and controls will be required to meet various regulatory and Citigroup Global requirements and reporting...