Operations Specialist

2 weeks ago

London, United Kingdom McCarthy & Stone Full time

**Primary Job Purpose**

Accountable to the Head of Operational Excellence for providing customer facing teams with the know-how, capability, and confidence to best perform their roles in terms of how to do their work in a high quality and standardised way, and how to organise resources.

**Key Responsibilities**:

- Facilitate and lead the onboarding coordination to ensure a positive experience for our new colleague and a smooth administrative process from a business perspective
- Co-ordinate and monitor to conclusion the thorough induction of new colleagues in existing developments and of colleagues changing roles
- Provide additional mentoring and support for House and Estate Managers
- Co-ordinate the monitoring of and compliance with, statutory and mandatory training and where an issue is highlighted by an Operations Support Manager, lead the correction
- Work with Operations and local Managers to drive the following to positively influence retention rates and achievement of objectives through:

- Effective workforce planning
- Vacancy identification
- Rota management
- Recruitment
- Managing staff hours within service charge budgets
- Share knowledge with all development colleagues to ensure they feel equipped to achieve their role effectively
- Promote the consistent implementation of standard operating procedures (SOPs)
- Bring customer delight ideas to life, championing actions which will lead to improved Net Promotor Scores (NPS), providing guidance, encouragement and sharing best practice for consistency
- Guide our colleagues on how to improve customer satisfaction and advocacy, training and techniques
- Provide the interface with the Care Quality and Compliance team to aid recovery and CQC or equivalent rating improvement plans
- Contribute to troubleshooting and turning around ‘hotspot’ developments, identifying issues and creating solution focused results actions. Work on site as necessary, explaining recovery plans, what to do and providing associated additional coaching

**Additional Information can be found on the Job Description**

**Key Requirements for the Role**
- You will be able to forge positive working relationships with internal and external stakeholders
- Ideally you will have previous resource planning, administration, and coordination experience, preferably gained in a similar environment
- Good administrative and organisational skills ( which are essential)
- Operational experience in a customer centric organisation
- Ability to work on your own initiative and priorities their daily workloads
- You will be customer focused
- Highly organised
- Professional and approachable
- Have sound presentation and communication skills
- Act collaboratively
- Have can-do, and resilient attitude to challenges.

**Why this role, why McCarthy Stone?**

Being part of the McCarthy Stone family means being passionate about championing the role, wellbeing, and happiness of older people in society. We aim to create a better understanding and appreciation of older people by playing our part in helping them to live happy and healthy lives. From senior executive positions to front-line colleagues, we have a shared vision of creating a thriving retirement community, built with innovation and heart, that celebrates later life.

This role will enable you to directly improve the lives of our customers and the teams that work within our developments. You will be working in a positive environment with like-minded people focusing on how to improve our processes, and in turn raise standards. This role will give you the ability to influence change and make a difference.

If these values resonate with you and you want to be part of a dynamic and professional team within McCarthy Stone, we would be delighted to hear more from you.

**Salary**: £25,500.00 per year

**Benefits**:

- Company car
- Company pension
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Would need sponsoring if you were offered this role?

**Experience**:

- customer service: 3 years (preferred)
- Staff training: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: MCC905352

  • HRis Specialist

    2 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    HRIS Specialist 9 month contract £450 daily rate London hybrid HRIS Specialist 9 month contract £450 daily rate London hybrid Job brief You will be joining multinational oil and gas industry as a lead HRIS solutions specialist for EMEA/APAC to support the P&C strategy whilst also supporting payroll and HRIS systems. You will be responsible for managing the...

  • Customer Operations Specialist Hybrid-working!

    3 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Operations Specialist, London, Financial Services, £33,000, Hybrid-Working, Immediate Start! - Acting as the key contact for any external complaints/escalations - Completing due diligence on new and existing customers - Investigation each query to decide whether to uphold the complaint, then communicating the decision(s) to the customer(s) - If...

  • IT Project Operations Specialist

    2 weeks ago

    London, United Kingdom Comaea Consulting Full time

    Senior IT Operations Specialist - Infrastructure Senior IT Operations Specialist - Infrastructure Networks & Systems Administration (Information & Communication Technology) Comaea Consulting has been retained exclusively for a new opportunity with a MNC in the shipping industry. Senior IT Operations Specialist – Infrastructure (We are seeking a...

  • Interim HR Specialist

    6 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Interim HR Specialist - German employment law - London Hybrid - immediate start - 9 months Interim HR Specialist - German employment law - London Hybrid - immediate start - 9 months Joining a leading investment management business you will support a small team of HR Business Partners in London in supporting a client group of c50 individuals in Germany. You...

  • Ratings Operations Specialist

    3 days ago

    London, United Kingdom S&P Global Full time

    **The Role**: Operations Specialist, London The Team: The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes and playing a key part in driving end to end process simplification that meets customer needs. The ROS team is a globally diverse team and as a strategic...

  • Operations Advisory Specialist

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom Oracle Full time

    Operations Advisory Specialist Oracle is a leader in cloud computing worldwide, with over 130,000 employees. Cloud Operations Advisory transforms operational efficiency and ensures performance and security in the cloud accelerating cloud adoption and creating a better customer experience with OCI. A Cloud Operations advisory specialist assists the COO...

  • Trading Operations Specialist

    2 weeks ago

    London, United Kingdom Selby Jennings Full time

    Senior Oil Trading Operations Specialist - World Leading Energy Firm My client, one of the world's 7 "supermajor" Energy firms, are looking for a Senior Oil Operations specialist to join their Front Office Trading Operations Department. Several years of European Oil Trading & Shipping Operations experience within European markets A good understanding...

  • Trading Operations Specialist

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Selby Jennings Full time

    Senior Oil Trading Operations Specialist - World Leading Energy Firm My client, one of the world's 7 "supermajor" Energy firms, are looking for a Senior Oil Operations specialist to join their Front Office Trading Operations Department. Several years of European Oil Trading & Shipping Operations experience within European markets A good understanding...

  • Procurement Operations Specialist

    2 days ago

    London, United Kingdom Bramwith Consulting Full time

    **Job Details**: - Location: **London** - Posting date: **07 Feb 2023** - Job type: **Permanent** - Sector: **IT** - Salary **£30000 - £43000** **PROCUREMENT OPERATIONS SPECILAIST** - Procurement Operations Specialist - Global Law Firm - £35-43K - London - Greenfield - Hybrid Working - Vendor Management - System Implementation - Training Programs -...

  • Talent Development Senior Manager/specialist

    2 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Talent Development Specialist (Senior Manager) Your new company Working for a global fund management firm with a progressive, inclusive and welcoming twist. This organisation prides their selves on their non-hierarchical working environment, where everyone contributes to their high performance. Based in London City, 2 daysa week in the office, 3 at home....

  • Operational Specialist

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Greater London, United Kingdom Zodia Markets Full time

    Operations SpecialistWho are we?Zodia Markets is a digital asset brokerage, that combines Standard Chartered’s institutional banking background and OSL’s expertise in Digital Asset markets. Our purpose is to provide institutional quality access to digital assets for sophisticated professional clients who want to transact with a creditworthy, secure,...

  • Operational Specialist

    Found in: Talent UK 2A C2 - 1 week ago

    Greater London, United Kingdom Zodia Markets Full time

    Operations SpecialistWho are we?Zodia Markets is a digital asset brokerage, that combines Standard Chartered’s institutional banking background and OSL’s expertise in Digital Asset markets. Our purpose is to provide institutional quality access to digital assets for sophisticated professional clients who want to transact with a creditworthy, secure,...

  • Emea Mobility Operations Specialist

    3 days ago

    London, United Kingdom Manning Global Full time

    Our client, a global and innovative social media company, is recruiting for an ** EMEA** **Mobility Operations Specialist ** to join their business in the ** UK.** **Position Title** **EMEA Mobility Operations Specialist** **Position Type**Start Date** - ASAP**Duration** - 7 months**Location** - London, UK**Contact **: - Alena I | - +44 151 808...

  • Operations Specialist

    1 week ago

    London, United Kingdom Bridge of Hope Full time

    Venn Group is currently recruiting for two Operations Specialists with expertise in commercial payments, retail products, and investigations. These rolling contract positions offer the opportunity to work at an reputable financial services firm located in London. Significant knowledge of Commercial payments (CHAPS, BACS, SWIFT, SEPA DD and SEPA CT, Target...

  • Operational Specialist

    Found in: Jooble UK C2 - 12 hours ago

    London, United Kingdom Credit Suisse Full time

    • Engagement type: PAYE - inside IR35• Start: ASAP • Duration: 6 month - with extension depending on project • Hybrid working in London downtown Operations Specialist The main aspects of the role will be to support both existing Operational Processes and Bank Integration activities. Some key attributes are accuracy, ability to work under...

  • Operational Specialist

    14 hours ago

    London, United Kingdom Credit Suisse Full time

    • PAYE - inside IR35• ASAP start • 6 month contract - with extension depending on project • Hybrid working Operations Specialist The main aspects of the role will be to support both existing Operational Processes and Bank Integration activities. Some key attributes are accuracy, ability to work under pressure and delivery of projects ,...

  • Operations / Administration Specialist

    2 weeks ago

    London, United Kingdom DRW Holdings, LLC. Full time

    DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Canada, Europe, and Asia, we trade a...

  • Operations / Administration Specialist

    5 hours ago

    London, United Kingdom DRW Full time

    DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Canada, Europe, and Asia, we trade a...

  • Operations and Outsourcing Specialist

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Western Union Full time

    Operations and Outsourcing Specialist– London, UK Are you interested in managing the compliance aspects of our outsourcing operations? Do you want to be a subject matter expert, advising the Head of Operations and Outsourcing on all aspects related to Outsourcing? Join Western Union as Operations and Outsourcing Specialist. Western Union powers your...

  • Strategic Operations/claims Specialist

    21 hours ago

    London, United Kingdom IPS Group Full time

    **Salary**: £50,000 - £60,000 + Bonus + Benefits**Location**: London**Job reference**: 151043_1685628771 Are you a forward thinking individual looking to make a positive impact on changing the landscape for a Global Insurer? We are working with a London Market Insurance Specialist and Lloyd’s Syndicate who are looking for an Insurance Specialist to...