Housing Assistant

3 weeks ago

Dalkeith, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Position**:Housing Assistant
**Location**: EH22 Area
**Salary**: £14.47 per hour
**Working Hours**: Monday-Thursday: 9:00 am - 5:00 pm, Friday: 9:00 am - 3:30 pm (with lunch break)
Our client is a forward-thinking organization committed to providing high-quality housing services to the community. We are currently seeking a dedicated and skilled Housing Assistant to join our client's team based in the EH22 area.
**Key Responsibilities**:

- Act as the main contact point and coordinator for telephony contact within the Housing Services Team.- Provide housing options advice to a diverse range of customers, including:- Explaining client's Housing Allocation policy.- Clarifying other housing options and tenures available using client's web-based housing options guide.- Explaining the client's online house exchange service.- Make referrals to external services and other departments.-
- Assess housing applicants' needs, including points calculation and list categorization, following the client's Housing Allocation Policy.- Maintain the Common Housing Register, reviewing housing applicant circumstances annually.- Update change of circumstances for housing applicants and notify other teams.- Upload photographs to the client's online house exchange service, determining eligibility of house swap requests and requesting tenancy reports.-
- Ensure all necessary paperwork is obtained, and notes are added to operating systems for audit purposes, performance monitoring, and statistical reporting to the Scottish Government.- Create spreadsheets when required to monitor service improvements and provide performance information to customers.- Develop and maintain links with other service providers and services, collaborating with social work, education, property services, police, tenancy support services, housing associations, and other local authorities.- Assist the Housing Services Team Leader and Housing Officer Team in discharging duties as required.- Perform general office duties, including the collection and delivery of mail, ordering stationary, organizing meetings, and distributing minutes as required.- Undertake any other appropriate duties as directed by senior staff.**Essential Skills & Qualifications**:

- 2 Highers, including English, or SVQ equivalent combined with necessary experience.

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