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Housing Support Assistant

4 months ago

Dalkeith Midlothian, United Kingdom Venesky-Brown Recruitment Ltd Full time €13

Venesky-Browns client, a public sector organisation in Midlothian, is currently looking to recruit a Housing Support Assistant for a 6 month contract on a rate of £13.11/hour PAYE. The working hours are 36 hours per week. This role will be based onsite. Is this your next job Read the full description below to find out, and do not hesitate to make an application. Responsibilities:

  • Answering phones (major task)
  • Messages
  • Resolving general enquiries
  • Signpost to (eg) repairs
  • Invoices
  • Furniture invoices
  • Deposit invoices
  • Any other invoices as required
  • Furniture Orders (major task)
  • Raising orders on the system
  • Printing orders and putting them in temp packs to be signed off by TAO
  • Flipping Properties
  • Contacting client
  • Following process
  • Flipping admin
  • Producing missives
  • Communicating with TAO/HML and HO when organising sign ups
  • Spreadsheets
  • VOIDS board daily task to update it
  • VOIDS spreadsheet so properties can be monitored through VOIDS and Housing contacts
  • Weekly Arrears monitoring spreadsheet to be developed
  • HL3 spreadsheet daily updates as and when people move in and out
  • Liaison with Furniture Company
  • Chase up orders
  • Resolve order errors
  • Monitor keys going in and out including handing them to the contractor in the mornings
  • Updating temp officers on progress of properties
  • Prepare new Tenancy packs
  • Printing documents
  • Gathering utility information including phoning companies where required
  • Create packs for temp officers
  • Creating the routine visit packs printing documents for temp officers
  • General letters through ONE
  • Routine Inspection letters
  • Access Letters
  • Any other general letters as required
  • Private landlords
  • Invoicing checking them and putting them on the system
  • Gas safety certificates
  • General repair issues
  • Updating landlord spreadsheets
  • Identifying when tenant moving out so Team Leader can end the contract with landlord.
  • Checking system to respond to payment enquiries.
  • Keys
  • Organise any key cutting
  • Chase tenants for keys and termination forms when they vacate accommodation.
  • Visits
  • Accompany temp officer to visits (outside COVID 19 restrictions) where required
  • Utilities
  • Contacting Utility suppliers
  • Topping up meters this can involve arranging petty cash from Resources Team
  • Arranging meter cards
  • Processing/noting meter readings
  • Payment of any utility bills
  • Repairs
  • Assisting tenants to deal with repair issues
  • Send emails to contacts to arrange/chase any works like uplifts, garden issues, pest control etc
  • Organising white goods repairs or advising temp officer of replacement goods needing ordered.
  • IT applications
  • Academy
  • Create tenancy
  • End tenancy
  • Update tenant contact info
  • Update housing applications
  • Update contact notes form visits/phone calls etc
  • Create documents letters, property inspection sheet, appointments etc
  • Comino
  • Send emails new tenancy; start and end of tenancy, VOIDS info
  • Letters/occupancy agreements
  • Importing emails and documents
Desirable Skills: - Admin experience housing background/local government experience is desirable If you would like to hear more about this opportunity please get in touch. TPBN1_UKTJ