E-commerce Co-ordinator

2 weeks ago

ChesterleStreet, United Kingdom Willow Burn Full time

**Location**: Willow Burn Hospice, Lanchester (with travel to our shops in Chester-le-Street, Consett, Stanley)

**Salary**: £20,000 pro rata

**Hours**: 22.5 hours per week

**Team Leader**: Retail Operations Manager

**We have an exciting opportunity to join Willow Burn's Income Generation and Marketing Team as our E-Commerce Co-Ordinator.**

Not everyone knows this, but hospices need fundraising to survive. Willow Burn only receives 46% of its funds through government. For every pound spent providing care at Willow Burn the charity needs over 50p from fundraising. The main running costs are funded through the generous donations and support from our local community and we are looking for are looking for a highly motivated, ambitious individual with an eye for detail to run our growing e-commerce offering and develop the future of online retail at Willow Burn.

You will be ambitious, with a drive to develop our online income including creative ways to promote products on social media.

The post holder will be involved in the day to day running all our online selling platforms and manage a team of volunteers to generate profit from donated pre-loved and new items online.

**Key Responsibilities**:

- Responsible for researching, pricing, photography and listing of pre-loved items for online sale to maximise income, on a range of platforms, including Vinted and eBay, social media and website.
- To identify stock for online sale from Willow Burn’s Charity Shops.
- Deliver high levels of customer service during all sales and sales enquiries to ensure positive seller experience and feedback across all e-commerce platforms.
- Work with and grow a team of retail e-commerce volunteers to assist with the growth of e-commerce sales and ensure efficient order system to meet postage/buyer deadlines.
- To use social media to promote online products to generate income and raise awareness of retail offer.
- To take lead on online sales, offers and promotions to maximise profit, and analyse the results to inform future sales strategies.
- Work with the Retail Operations Manager to produce reports on online sales and income for accurate income generation reporting.
- To assist with the identification and development of additional e-commerce platforms to increase online sales income, from both new and pre-loved items.
- Assist with shop daily procedures as and when required.

**Download the full job description and specification here**:E-Commerce Co-Ordinator**

**Mission, Vision, Values & Strategic Priorities**:
**Our Mission**.
To deliver hospice care of the highest standard to our patients and those important to them - now and in the future.

**Our Vision**
Treasuring lives through high quality, personalised, palliative & end of life care and bereavement support.

**Our Values**

**Caring**:We put care, compassion and dignity at the heart of everything we do.

**Aspiring**: We are passionate about delivering high quality, personalised services.

**Responsible**: We are a responsible organisation that people can trust.

**Empowering**:We support and enable people to make the choices that matter to them.

Our values are at the heart of every thing we do; anyone who works for or represents the Hospice, in any capacity, is expected to uphold and demonstrate our core values, contribute positively towards achieving our goal and strive to fulfil our mission within our charitable objectives

**Download**:Mission, Vision, Values & Strategic Priorities

**Next step**:
**Closing Date**:Friday 4 August 2023 at 5pm

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