Customer Service Assistant

3 weeks ago


Terrington Saint Clement, United Kingdom Eastern Garage Doors Full time

**Customer Service Assistant**

About us:
Eastern Garage doors is a family run business trading for over 45 years installing residential and commercial garage doors. Through a lot of hard work, we have built an excellent reputation for quality of workmanship and the products we offer.

We are looking for an experienced Customer Service Assistant with strong administration skills to join our team.

About the role:

- First point of contact for the customer calling in
- Handle customer enquiries efficiently keeping them informed until conclusion
- Support for the sales team including planning days appointments, follow up calls after survey, amending quotations
- Process card payments via online portal for new sales and completed jobs
- Contact customers to confirm bookings for installations
- Handle complaints in a professional, efficient manner
- Support the marketing function in obtaining customer reviews
- Gather and maintain customer information in accordance to company requirements and policy

**Skills**:

- Min 2 years Experience in a similar admin / customer service role
- Strong and emphatic communication skills written and verbal at all levels
- Excellent attention to detail
- Ability to learn and retain information relevent to the rolw
- Multi Tasking in what is sometimes a fast pace environment
- Good general office administration skills
- Ability to listen, gather and relay correct information
- Excellent computer skills - microsoft office, team share,

The Person:

- Positive “can-do” attitude
- Passionate about delivering a great customer service
- Work under own initiative and as part of the team
- Driven to help the company achieve its goals
- Friendly and approachable to customers and colleagues
- Organised and able to prioritise

**Benefits**:

- 30 days holiday p/a
- Bonus scheme
- Pension Scheme

**Salary**: £18-22k Depending on experience

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Terrington St Clemement: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

Application deadline: 28/01/2023
Reference ID: CSA/20.01.23


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