IT Service Coordinator

2 weeks ago

Dundee, United Kingdom Social Security Scotland Full time

Overview:
The IT Service Coordinator plays a vital role in the transition and support of our IT services, and is an ideal role for developing an understanding of how the strategic and operational components of IT services interrelate.

You will work in a multidisciplinary Service Management environment, managing and reporting on all areas of technical service delivery, including updating and maintaining the systems, processes and documentation for practices such as asset and configuration management, environment management, service design, change control, incident, and problem management.

You will create and maintain relationships across a wide range of stakeholders alongside developing technical skills and understanding. You will support day-to-day activities and also help to identify and deliver on continuous improvement opportunities for our services.

The Chief Digital Office (CDO) division is responsible for delivering the infrastructure, capability and digital solutions that will support the Social Security Programme and ultimately the new Agency. Key focus areas of the CDO Division are:

- Architecture and overall design;
- Technologies and platforms;
- Digital Risk and Cyber Protection;
- Operational Delivery and Capability;
- Commercial Arrangements.

**What do we offer you?**

We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops, and retains only the best talent.
- B2 - Salary between £33120 - £37936
- Flexible working arrangements with potential of up to 4 days off per month.
- You will have an annual leave allowance of 5 weeks, rising to 6 weeks after 4 years. In addition, the Scottish Government observes 11½ days public and privilege holidays, dates of which are set annually.
- Workplace adjustments for everyone that needs them to ensure your comfort and safety in your new role.
- Learning and development opportunities to support your personal and professional growth.
- Career progression - join a rapidly growing and developing organisation with excellent opportunities for career advancement.
- Contributory Pension Scheme (employee contributions 5.45% employer contributions 27.1 - 27.9%).
- Health and wellbeing support including 24 hour access to our Employee Assistance Programme, plus counselling support available for all.

**DDaT Pay Supplement**

This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role.

As a member of the profession you will join the professional development system, currently BCS RoleModelplus.

Social Security Scotland is an Executive Agency of the Scottish Government.

Our benefits help people from all walks of life in Scotland. We are committed to recruiting a diverse workforce that is representative of the clients we serve.

Find out more about us here.

**Hybrid and Flexible Working**

Our current way of working is by a hybrid working approach, where colleagues will be expected to use a mix of office based and remote working (working from home) depending on the requirements of the role.

Base office location can be in either Dundee or Glasgow.

**Responsibilities**:
The IT Service Coordinator will assist Service Management & Service Development (SMSD) to manage and report on all areas of technical service delivery. Including by updating, managing, and maintaining systems, processes and documentation that support IT services e.g. asset and configuration information, maintenance/improvement plans, designs, acceptance checklists, RAID logs, Agile backlog tracking & prioritisation, change control processes, incident and problem records etc.

Provide support to and maintain processes for Reporting, Governance and Audit related activities.

Build engagement and collaboration with technical and non-technical stakeholders, provide a point of contact for service issues and/or technical changes.

Assist implementation of best practice by identifying opportunities for continuous improvement or gaps in service, and by promoting the use ITIL frameworks in supporting technical services.

Support and chair relevant Divisional & Governance meetings: coordinate members, record agendas and papers, manage actions, analyse and report on outcomes.

Main Duties
- An IT Service Coordinator is responsible for supporting delivery of IT Services according to their Service Level Agreements (SLAs), and Operational Level Agreement (OLAs) across all relevant business functions.
- They will work across multiple teams and engage with various internal and external stakeholders to ensure smooth running of business as usual activities.
- They will develop knowledge of the organisation’s wider IT ecosystems and interdependencies to build relationships. They will champion best practice and engage the right teams t

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