Hire Controller

2 weeks ago


London, United Kingdom Recruitment Solutions Full time

**The role is based in Beckton, E6 area**

**Purpose of the Role**

To deliver excellent customer service and be responsible for arranging plant, tool and machinery hire to customers, as well as dealing with customers queries in a professional and timely manner.

**What skills and experience are essential to do this job?**
- Excellent communication skills in order to carry out the role in a professional attitude, you will have previous experience in delivering customer service to high standards
- To deliver all customer service in a professional manner including when answering the phone and any written communications.
- To be well organised and manage own work load as well as work as part of a team.
- Experience of working under pressure, managing tight deadlines and reaching timescales.
- Prior knowledge of customer service.
- To have competent knowledge and skills in outlook, word, excel and general computer knowledge
- To have a good understanding of our digital hire system.

**What do I need to achieve and deliver to be effective in this job?**
- Have excellent knowledge of the hire fleet
- Answering the phone in a professional manner to deal with customer enquiries and needs
- To ensure all enquiries are dealt with in a professional and timely manner
- Using the hire system to carry out and complete reports, add quotes, place orders, raise collections and any other customer/supplier requirements.
- Process any/all paperwork and ensure it is filed correctly
- To ensure all administration work is carried out to company standards
- Ensure work area is kept clean and presentable.
- To pass on any customer feedback to your line manager.
- To undertake any other duties or special projects which may be regarded as within the responsibility of the post.

**To be successful in this role I may have experience in these areas**:

- A proven track record in dealing with customer queries & a experience within a hire environment would be an advantage
- To have a professional style with a high level to attention to detail

Shifts are 8am-5.30pm, Monday to Friday.

This role is for an immediate start

Contract length: 3 months

**Salary**: £12.82 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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