Reservations Coordinator

Salary negotiable dependant upon experience

Taplow House Hotel has an exciting opportunity for a Reservations Manager to join our highly successful team. Your main responsibility as our Reservations Coordinator will oversee the daily operation of the reservations department and handle all incoming reservation enquiries, ensuring that the requests of our guests are met, taking direction from the Sales and Marketing Manager and General Manager

Working as part of the management team, you will be need to be ambitious and flexible to adapt to a variety of scenario’s and situations. You should be confident in your knowledge of the hotel rooms and facilities, and be at ease managing rates and packages with clients and external agents.

Essential Key Skills
- Previous experience in a premium operation as a Reservations Manager or Supervisor, preferably in a similar style country house hotel with a spa
- Previous experience using a hotel PMS system
- Strong working knowledge of all the Front Office operations
- Excellent customer service skills and communication
- The ability to work well under pressure and in a busy environment
- A high level of understanding of the current hospitality trends and our competitors
- Exceptional attention to detail and organisation
- Capable of motivating a team through training and solid leadership

Duties
- Produce weekly and monthly departmental reports for the team
- Build and maintain strong working relationships with colleagues, agents and guests ensuring an inspirational service is delivered at all times
- Manage the financial aspect of the reservations department including budgets & forecasting
- Maintain and deliver consistent company agreed standards
- Deal with any complaints and be confident to find a solution
- Conduct Duty Manager shifts where required

**Job Types**: Permanent, Full-time

**Salary**: From £21,675.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person