Prescription Clerk

**JOB SUMMARY**: To ensure that all repeat prescriptions are produced in a timely manner according to all legal requirements. To project a positive & friendly image to patients and other visitors, either in person or via the telephone. To respond to queries in a professional, courteous, efficient and effective way and forward all medicines related questions to the practice pharmacist whenever possible or the relevant GP/Nurse/other healthcare professional. MAIN DUTIES AND RESPONSIBILITIES: The duties and responsibilities to be undertaken by the prescription clerk may include any or all of the following list.

Duties may be varied from time to time under the direction of the Practice Pharmacist, dependent on current & evolving practice workload and staffing level. Ensure the repeat prescriptions are generated accurately and efficiently, within the time specified by the practice. Summarise patients medical information & add it to patients computerised medical records summary according to the note summarising protocol as requested by the pharmacist. Support the GPs and other non-medical prescribers to maximise the use of EPS and repeat dispensing.

To contribute to achievement of QoF and PCN IIF markers. To run audits as required by the practice. Undertake any other additional duties appropriate to the post as requested by the Practice Pharmacist. Clinical Governance Contribute to the development and maintenance of sound clinical governance and risk management.

Support the development/implementation on any new ways of working/policies that need to be introduced across the SAH. Support SAHC in operating a quality assurance but no blame culture that adheres to best practice around incident reporting and whistle blowing. Engagement with Patients, Internal and External Stakeholders Initiate, develop and maintain excellent third party relationships e.g. with CCGs, NHSE Area Teams, sub-contractor providers, patient groups, local community health teams and other stakeholders to grow, maintain and support service and performance delivery.

To ensure patient surveys are undertaken, analysed and action plans are developed and acted upon Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. All such information from any source is to be regarded as strictly confidential. Equality and Diversity The postholder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Health and Safety The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual and the practice infection control policy and published procedures. Appraisal/ Objective setting The post holder will participate in an annual review of their performance during the previous year and agree objectives to be met in the next year. These will be reviewed at agreed points during the year. The annual appraisal will be undertaken by the Practice Pharmacist (line manager) and a designated GP Partner may be present.

Communication The postholder should recognise the importance of effective communication within the team and will striv