Senior Outbound Advisor

2 weeks ago

Basildon, United Kingdom OPR Associates Limited Full time

We currently have a fantastic opportunity for an experienced customer service professional to join a large financial services organisation based in Basildon. To work in collaboration with the Team Leaders and Team Managers to improve the quality within theContact Centre, reducing the number of errors and enhancing the customer experience.

**Role Duties**:

- To provide an effective and efficient service to internal Customers and clients via telephone communication; obtaining information omitted or clarification of instructions sent on behalf of other Operational areas of the business.
- To engender a culture of pride, commitment, and dedication to deliver a truly outstanding level of Customer Experience in every aspect of their role
- Making outbound calls
- Attend and contribute at regular team meetings and scrums.
- To commit to personally putting the Customer first and always providing an excellent Customer service

**Essential Skills**:

- Customer service professional
- Ability to use Microsoft packages, in particular excel
- empowered to show initiative and use own knowledge to resolve more complex
- enquiries and issues, with mínimal assistance from others
- Demonstrates a high standard of verbal and written communication
- Quality driven with a pride in delivering excellence
- Financial industry experience
- Effective relationships with internal and external clients and their customers

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