Duty Supervisor
2 weeks ago
Due to an increased popularity in both the Hotel and Bar we have recently opened a second property, a 32-bed accommodation located in the L3 area.
Because of this we are looking for new members to join our friendly team.
You will be required to work where needed therefore a can-do attitude and a willingness to adapt and learn is essential.
Positions available are
- Duty Supervisor
As part of the operation of the Hotel our Front of House staff are cross trained meaning they are required to work across both the Hotel and Bar.
As part of the above role you will be required to work across both the Hotel and Pods.
**Aim of the role**
1. To ensure the smooth running of the Hotel operation
2. Support the Hotel Manager with the operation of the hotel and pods, ensuring staff meet their targets and customer satisfactions and standards are consistently met
3. To be the first point of call for all customers and guests, maximising customer experiences as much as possible.
4. To upsell hotel and bar products and services
5. To assist with the promotion of the Hotel and Bar
**Prior experience of**:
Two years experience in a supervisory role
Working in a customer facing role
Delivering exceptional customer service
Working in a fast-paced hospitality environment
Working in a team
Bar experience is preferred but not essential
Administrative experience is preferred but not essentail
**skills**
Time management skills and punctuality - this is a must We actively manage lateness and absence.
Organisational skills e.g. organising your time effectively, organising your priorities at work, organising your workspace
Communication: following instructions, listening, clear & direct communication
Ability to build relationships with staff and customers
Ability to prioritise workload
Initiative
Flexibility /adaptability
**Qualities**
Commitment
Self-motivated and looking to learn
Positive attitude
Pro-active
Work Remotely
- No
**Salary**: £12.00-£15.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Expected start date: 27/05/2021
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