Outbound Agent

2 weeks ago


Salisbury, United Kingdom Animal Friends Insurance Full time

**Are you looking for your next role in Sales and Retention**? Want the choice to work remotely within the UK, hybrid or in our Amesbury office?**

**If so, you might be interested in our Outbound Agent role based within our Customer Contact Centre team.**

**Package**:An annual salary of £24,000 with 25 holiday days (plus your birthday off), pension, wellbeing support and pet insurance discount.

**Hours and Rota**:37.5 per week, working Monday - Friday between the hours of 9 am - 5 pm.

**Start Date**:September 11th

**What you'll get up to as an Outbound Agent**

You’ll proactively contact customers about missing payments, changes to payment plans, complex new policy requests, policy renewals and the promotion of additional products and services. To give you an idea what to expect, you’ll:

- Assessing customer needs and use in-depth objection handling skills to retain customers who are looking to cancel
- Autonomous and effective management of multiple workload pipelines ensuring leads are actioned within agreed timeframes

**What we look for in you as an Outbound Agent**
- Strong time management and organisational skills
- Comfortable working in a structured, highly compliant environment as well as working to deadlines and targets
- Objection handling skills, with an ability to identify and deliver the best possible customer outcomes
- Calm, empathetic, professional, and efficient when handling challenging situations
- Able to easily work from home with a quiet space and good internet connection

**What Animal Friends is all about**

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK, with over 450 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses.

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare being important to us, we donate and support over 300 charities across the UK and worldwide, to date, we have donated over £7 million. And we are passionate about the support we provide to our customers helping them care for their pets.

**Benefits of working with Animal Friends**

We recognise that your hard work shouldn't come without its perks, so here's a little list of some of the things you can expect to get from us:

- 25 days annual leave plus bank holidays and we give you your birthday off
- 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
- We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub and a health care cash plan
- We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
- Most importantly, you'll be working within a courageous, passionate and kind-hearted team- Please note all our interviews are taking place via Teams.

**Phone Agent | Call Centre | Customer Support | Client Support | Insurance



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