Wedding, Meeting and Events Coordinator

5 months ago

Kingston upon Thames, United Kingdom Warren House Hotel Full time

The main purpose of this role is to effectively handle and convert wedding and social enquiries from initial stages through to final details, followed by the accurate communication of client requirements to the Operational team. To ensure that positive guest satisfaction is applied and support the achievement of Holiday Inn Kingston South budget and targets. To proactively sell the hotel facilities to ensure the budgeted figures are achieved and fully exceeded.

**Main Duties**:

- Provide effective co-ordination of all Meetings, Weddings and Special Events and assisting when necessary, aiming to surprise and delight clients if and when possible.
- Convert all enquires coming through to the Hotel and be aware of the Enquiry Conversion set by the Sales team.
- Conduct show rounds for Meeting, Weddings and Special Events, ensuring that correct information is given to the appropriate enquiry.
- Forge great relationships and deliver effective communication between the Food and Beverage, and Sales Departments ensuring successful delivery of all events.
- Produce accurate function sheets for each event with clear billing instructions and communication of these to the Food and Beverage Department.
- Maximise revenue through regular communication within your department.
- Ensure all booking information is recorded accurately and handed over to the operational team.
- Promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- Anticipate customer needs whenever possible to enhance the quality of service offered by the property, to ensure customer loyalty is maintained.
- Maintain visibility to the customer and perform a role within the meet and greet.
- Actively promote the company in a professional manner at all times including the attendance at client events, networking and familiarization visits as required.
- Responding to all enquiries in a timely, confident & professional manner, displaying a clear & comprehensive knowledge of the hotel, its facilities and details of other hotels in the Group, taking every opportunity to up sell & refer business at all times.
- Making clients aware of the full terms of business, including the cancellation policy and the need to confirm bookings prior to arrival.
- Obtaining and preparing promotional material for offers and packages.
- To ensure that all meeting broker enquiries are answered within 4 hours.
- To be present on the day of event to ensure smooth running of the event
- To prepare P&L’s for all events and present them to Sales Manager
- Maintain events, wedding and meetings tracker on a weekly basis and record all the denials and convergence.

**Required Education, Skills and Qualifications**
- Self-motivated, with a passion for the industry and sales & achievement of targets
- A real people person and a good team player but with the ability to show initiative and work on your own
- Well presented, as will be meeting clients face to face
- A good clear telephone voice with excellent spoken & written English and good administration skills with an eye for detail
- Excellent communication & interpersonal skills with a professional manner
- Flexible, as working hours include Saturday rotation and may include occasion showcase evenings

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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