Family Support Team Leader

2 weeks ago

StocktononTees, United Kingdom Daisy Chain Project Full time

**Family Support Team Leader**

**Job brief**

Supported by the Senior Family Support Team Leader the post holder will work within a small

team to provide bespoke support, guidance, training, and strategies to families whose child

has a neurodevelopmental difference, whether diagnosed or not.

The post holder must be willing to travel and work flexibly to meet the needs of the families who will access the service.

Hours-15 hours per week. Days and times TBC and are part of a job share.

1 year contract initially, with the possibility of extension, dependent on funding.

Salary
- £24,500 per annum, pro rata

***

Closing date 19th April 2024

**Key Tasks**
- Act as the main point of contact for families in need of support and signpost to other services and teams as appropriate
- Asses the needs of families that are new to the service in order to be able to signpost them to the most appropriate support and services.
- Provide a bespoke package of support that is tailored to the needs of the individual families and may include providing strategies and advice, written information and liaising with other services to ensure they get the support that they need.
- Build and maintain positive, trust-based relationships with families and young people/adults, in order to identify the key issues which are relevant to them.
- Deliver occasional 1:1 support and group support activities such as parent coffee mornings and drop-in sessions.
- Maintain and develop an up-to-date knowledge of local service provision for appropriate signposting and referrals.
- Contribute towards the protection of individuals from abuse by always adhering to Daisy Chains safeguarding policies.
- Ensure confidentiality is maintained and that Daisy Chains GDPR Policy is always adhered to.
- Ensure effective and accurate recording and reporting systems in line with Daisy Chains procedures.
- Undertake administrative tasks necessary for the efficient and effective delivery of the key responsibilities in this role.

**Additional responsibilities**:

- Comply with the Charities Health and Safety policy in all employment practices.
- Maintain the integrity of the Daisy Chain brand in all internal and external communications.
- Work in ways, which promote equality of opportunity, participation and responsibility.
- Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity.
- Undertake any training and development deemed necessary for the pursuance of the post.
- Ability to travel within then community to provide planned services.
- Any other duties from time to time, commensurate with the level of the post

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

**Person Specification**

**Experience**
- Experience of delivering support services to families, young people and adults with complex needs including autism E, A&I
- Experience of multi-agency working E, A&I
- Experience of working with individuals with autism spectrum disorders and other Neurodevelopmental Disorders E, A&I
- Experience of working in a public health project D, A
- Experience of delivering training to families D, A&I
- Experience of safeguarding vulnerable children and young peoples E, A&T

**Qualifications**
- Level 3 qualification in a relevant field (e.g. autism, education, health & social care) E, A
- Trained to level of Designated Safeguarding Officer (or willing to work towards) D, A

**Knowledge & Skills**
- Ability to communicate effectively in sensitive and complex cases with individuals from a variety of backgrounds and with varying needs. E, A&I
- An ability to remain calm, objective and proactive when faced with complex cases, including safeguarding E, A&I
- A thorough understanding of the challenges faced by individuals with neurodevelopmental differences E, I
- Excellent written and verbal communications skills E, A/T/I
- Excellent listening skills and the ability to be sympathetic and discreet E, I
- IT literate and able to use all appropriate software packages E, A
- Excellent record keeping skills E, A

**Other**
- Understanding of and commitment to the aims, ethos and philosophy of Daisy Chain E, I
- A commitment to maintaining confidentiality and a clear DBS E, A
- Ability to travel to projects, events and meetings E,A
- Clean full driving license with own transport E, A
- Ability to work well independently and as part of a team E, A

**Company Benefits**

Our staff do amazing jobs and as such we want to reward our staff that is why we offer:

- Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.
- Birthday day off
- A bespoke induction plan specific to yo

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