Apprentice Insurance Claims

**Are you a school/college leaver still looking for an amazing opportunity?**

**Have you considered a career in insurance?**

**An exciting new opportunity has just become available within the London Market space.**

JOB PURPOSE

As an Apprentice you will learn all aspects of Underground Service Claims Management. We will ensure that you have a rigorous Training Programme and access to Insurance material and relevant qualifications.

You will learn how to;
- Carry out desk-top handling of insurance claims.
- Provide administrative support and handle incoming and outgoing calls for the insurance function and ensure the delivery of service to our clients to the required standards.
- Work flexibly, in a rapidly developing office environment.

KEY RESPONSIBILITES
- Communicate effectively when making outbound or taking inbound calls.
- Develop and maintain working relationships with both internal and external customers.
- Take incoming instructions, manage, and appoint the appropriate claim roles.
- Ensure that KPIs and deadlines are met throughout the insurance claims handling process.
- Update company systems’ ensuring all information is recorded in an accurate and timely manner and in accordance with company processes and procedures.
- Finalisation of insurance claims on completion of works ensuring that all necessary paperwork and management information is in place.
- Conversion of claims to invoice to the appropriate party
- Maintenance of claims data on claims database system.
- Ensure full compliance with the Data Protection Act 1998 at all times.
- Ensure average lifecycle is kept to a minimum through proactive claims handling.

To act as a contributing member of the team and undertake such other duties as reasonably required.

ESSENTIAL, KNOWLEDGE, AND SKILL
- ‘A’ Level Qualifications (preferably math’s, technical skills)
- Possesses or Working towards Cert CII or equivalent (Ideal but not required)
- Pleasant, clear telephone manner
- Strong interpersonal skills and able to communicate, both verbal and written at all levels within the organisation
- Capable of working under own initiative and without supervision
- Numerate and methodical with a keen eye for detail
- A proactive self-starter and demonstrate a can-do attitude
- Strong organisational skills and the ability to work to tight deadlines and schedules
- Competent in the use of Microsoft Office i.e., Word, Excel, and Outlook

OTHER
- Honesty and Integrity
- Drive and Commitment
- Team Player

Job type: Full-time, Permanent, Apprenticeship

**Salary**: From £10,296.00 per year

**Benefits**:

- Catalyst Academy Training
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Work from home (Hybrid Model)
- Employee wellness

Schedule:

- 37.5 hours per week
- Monday to Friday

Work location: Hybrid

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: From £10,296.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Oldham, OL3 5DE: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Catalyst - 001