Leasing Agent

6 months ago

London, United Kingdom Native Ltd Full time

**Summary of Position**:
We are seeking an experienced professional from a leasing/ estate agent background that can support to deliver exceptional customer service for both our service customers and our residents. Your objective will be to support the team on achieving budgeted occupancy, revenue targets through leasing our portfolio to residential tenants and delivering excellent customer service to our service customers. You will be required to confirm that all customer liaison is completed in a timely manner, all leads are followed up and responded too by the leasing team. This role will report directly to the Front of House Manager, to support the on-site operational functions of the property, providing feedback on cleanliness levels, maintenance requirements and general smooth running of the day-to-day operation via the property management system. Exceptional understanding of the properties within the Dorrington collection, the individual nuances of each property on in-house customers, service delivery and community engagement initiatives that support the success of each property. This role will continue to be part of a rota, 5 days out of 7 - but will be expected to complete the rota for the additional leasing professionals and to cover all required shift patterns of five weekly shifts covering the hours of 07:00 - 3pm & 3pm to 11pm.

**Principle Duties and Responsibilities**

We’ve summarised here some of the day-to-day functions of the role:

- Monitor and analyse current market and competitor conditions that may impact our occupancy and sales results.
- Ensuring the team are placing and controlling all online marketing through the development’s dedicated website, along with portals such as Rightmove and Zoopla. Ensuring professional photos are used along with the correct floor plan and ‘Matterport’ style virtual tours and EPC for each advertisement.
- Managing the dedicated social media accounts related to this community, delegating responsibility where appropriate
- Ensuring the team are completing appropriate Right-to-Rent and immigration checks and ensuring all documents provided are certified in line with Government issued code of practices. Ensuring deposits are registered with the relevant protected schemes within the necessary timeframe.
- Ensuring that all customer information is handled in line with the General Data Protection Regulation (GDPR) legislation and in line with Native’s GDPR policy.
- Ensuring the team are using the on-site management software to track apartment availability, record traffic and leasing activities, manage resident and future resident’s data, and capture critical demographic and other information about existing and future residents.
- Ensure that the community meets company standards by inspecting the leasing route and show apartments, ensuring physically appealing show apartments and amenities, maintain and uphold a high standard of the communal areas by conducting routine inspections and assisting with preparation of the leasing office for daily activities.
- Ensuring that the team deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, investors, and clients, and both prospective and current residents
- Support hosting weekly and seasonal community events on site along with the relevant team members
- Daily Interaction with Native reservations team to ensure the guest details are relevant and correct
- Regular interaction with the sales team to drive corporate bookings into the asset
- Ensuring the team are following-up with both future and new residents to ensure satisfaction by personalising thank-you notes, and cards or making telephone calls to finalise decisions to lease and/or renew.
- Ensuring the team executes activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of term expiry dates and ensuring that lease renewal documents are signed and implemented on time.
- Ensure that the team responds quickly and courteously to resident concerns and questions and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
- Train the team on the established policies and procedures for the properties, and monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual.
- Work closely with the Regional General Manager and Head of Facilities to ensure health & safety procedures and policies in accordance with company, community, and departmental policies & procedures are adhered to by the leasing team
- Completes various accounting, financial, administrative reports.
- Identifies areas for improvement and offers sugge

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