Senior Desktop Engineer

2 months ago

London, United Kingdom Avencia Consulting Full time

**About us**

In addition this role will act as a communication interface between the Business representatives and the IT teams in Germany to resolve issues with centrally provided systems. Ultimately, the aim will be for this role to become part of a global virtual supportstructure.

**The role**

Key areas of responsibility:

- The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff
- Troubleshooting of IT incidents
- Providing 1st through 3rd line support
- Responsible for new hire IT inductions

Incident and Request Management
- Provide support for all incidents and service requests for all IT systems/services
- Providing support in person, over the phone and using MS Teams
- Ensure that incidents and requests are resolved in a timely manner
- End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution along with knowledge transfer to the Global Service Desk
- Follow the escalation process to Germany where required to ensure a consistent and professional IT support service is offered
- Manage all user administration tasks such as joiners, movers and leavers

Operations Management
- Deskside asset management, support of Desktop PC's, laptops, printers and local hardware devices
- Hardware/software procurement
- Remote support for all UK & Ireland based colleagues
- iPhone and iPad mobile device management and support
- Manage and maintain IT Build room

Change and Configuration Management
- Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages
- Work on assigned tasks associated with the Change process
- Manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process

Project Management
- As a Deskside Support Engineer you may be involved in project work from inception through to transition to "business as usual" as the point of contact for the Deskside support team
- Participate as a project resource as and when required to provide Deskside support input

**Key accountabilities**

Defined in the Role section above. Role reporting directly to the Head of IT Service Delivery and his deputy. No direct reports to manage.

**Skills & experience**

Required:

- Hands on Active Directory experience, ie, group policy objects
- Office 365
- Hyper-V remote access
- IBM hardware support

Desirable:

- Azure admin or Exchange admin
- MS Server Admin and support
- VEAM backup software support
- Power BI scripting
- SQL server support and maintenance
- ServiceNow highly desirable but not essential

  • Senior Desktop Engineer

    1 week ago

    London, United Kingdom McGregor Boyall Full time

    Senior Desktop Engineer, Windows 10/11, Windows AD, VMware, Citrix, SCCM, Endpoint SecuritynA leading professional services firm based in the heart of London is seeking a Senior Desktop Engineer who can help support, implement, and assist project teams across the Windows platforms.nThe Role:nThis position offers the opportunity to work in a challenging...

  • Senior Desktop Engineer

    2 weeks ago

    London, United Kingdom Macquarie Group Limited Full time

    If you’re searching for a role in Australia, New Zealand or Asia (excluding India), click here We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Senior Desktop...

  • Senior Desktop Engineer

    2 weeks ago

    London, United Kingdom Macquarie Group Limited Full time

    If you’re searching for a role in Australia, New Zealand or Asia (excluding India), click here We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Senior Desktop...

  • Senior Desktop Engineer

    2 weeks ago

    London, United Kingdom Macquarie Group Limited Full time

    If you’re searching for a role in Australia, New Zealand or Asia (excluding India), click here We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Senior Desktop...

  • Senior Desktop Engineer

    2 weeks ago

    London, United Kingdom Macquarie Group Limited Full time

    If you’re searching for a role in Australia, New Zealand or Asia (excluding India), click here We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Senior...

  • Senior Desktop Engineer

    2 weeks ago

    London, United Kingdom Macquarie Group Limited Full time

    If you’re searching for a role in Australia, New Zealand or Asia (excluding India), click here We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Senior Desktop...

  • Senior Desktop Engineer

    2 weeks ago

    London, United Kingdom McGregor Boyall Full time

    Senior Desktop Engineer, Windows 10/11, Windows AD, VMware, Citrix, SCCM, Endpoint SecurityA leading professional services firm based in the heart of London is seeking a Senior Desktop Engineer who can help support, implement, and assist project teams across the Windows platforms. The Role:This position offers the opportunity to work in a challenging...

  • Senior Desktop Engineer

    2 weeks ago

    London, United Kingdom McGregor Boyall Full time

    Senior Desktop Engineer, Windows 10/11, Windows AD, VMware, Citrix, SCCM, Endpoint SecurityA leading professional services firm based in the heart of London is seeking a Senior Desktop Engineer who can help support, implement, and assist project teams across the Windows platforms. The Role:This position offers the opportunity to work in a challenging...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Based in City of London - 5 days onsite.I am representing an award-winning investment management organisation, who have an excellent track record of providing an...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time

    Job DescriptionSenior Desktop Support Engineer - Up to £50,000 depending on experience.Based in City of London - 5 days onsite.I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time €50,000

    Job Description Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time €50,000

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits...

  • Senior Desktop Engineer

    3 weeks ago

    London,, UK, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Based in City of London - 5 days onsite.I am representing an award-winning investment management organisation, who have an excellent track record of providing an...

  • Senior Desktop Engineer

    3 weeks ago

    london, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the...

  • Senior Desktop Engineer

    3 weeks ago

    London, United Kingdom Impellam Group Full time €50,000

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits...

  • Senior Desktop Engineer

    3 weeks ago

    London Area, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the...

  • Senior Desktop Engineer

    3 weeks ago

    London Area, United Kingdom Impellam Group Full time

    Senior Desktop Support Engineer - Up to £50,000 depending on experience. Based in City of London - 5 days onsite. I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the...