Operations Specialist
6 days ago
**About OnCue Transport**
OnCue is a CQC registered Patient Transport Service, specializing in non-emergency transport with capabilities as both a fully trained single crew ambulance service and an outright replacement for unsuitable and unhygienic taxis often used by necessity tosupport patient transport.
Our Mission: Is to create value to our customers and partners by delivering an innovative and care driven patient transport solution.
Our Vision: To be recognized as a leader in our industry because of our innovation, commitment to care, our customers, employees and partners.
We are an innovative start-up launched in January 2019 and growing rapidly since then. Our WAV based Medicabs® and driver companions operate under CQC regulations to deliver a high quality patient transport solution for anyone with medical or mobility needs.
**The Job**
Operational success is about good teamwork and the role is divided into three areas of competency which you will be expected to master.
- Work allocation _means you will be responsible for coordinating and allocating the work within the live environment to insure that partner deadlines are achieved while incorporating ASAP work into the schedule successfully as necessary.
- Work monitoring _means you are responsible for monitoring all work in progress and identifying problems in advance and correcting, communicating or escalating issues before they become problematical.
- Work planning _means you are responsible planning work for a future date and time. This requires you to have a thorough understanding of time and distance in order to build driver companions runs that insure we have full control over the requiredtime windows that are the cornerstone of or agreed partner service level agreements.
Dependent on your shift timing and the business requirements you should expect that you will spend time on each of these function during a typical shift.
OnCue is fast growing business and we all need to be prepared to asses and adapt working practices and shift patterns in line with our partners requirements
**Skills required**
You will need to be personable and have great communication skills.
You should demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment.
As a healthcare business ethical behaviour and business practices, are part of our core values and you ensure that your behaviour and the behaviour of others is consistent with these standards and aligns with the values of OnCue.
Teamwork is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.
Assess situations to determine the importance, urgency and risks, make clear decisions including escalation to your line manager which are timely and in the best interests of OnCue
You will need to have good geographical knowledge to understand and resolve any driver companion queries.
You will need to be able to think quickly to resolve issues that will arise throughout the shift to
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