Housing Income Officer X 3

6 days ago


London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

We have changed the way we work, adopting a modern approach to reduce our carbon footprint. Headquartered in Hounslow House, a new landmark building located in Hounslow town centre, our technology enables us to work remotely and flexibly. This improves the service we provide to residents and helps us to achieve a better work/life balance.

**About The Team**:
We are modernising our Housing and Tenancy Management function to prioritise a public servant ethos, around serving our tenants and attending to their needs, to prevent problems in their tenancies, improve the quality of the homes we provide, and enhance the quality of their lives. Managers and staff will develop pride in what they do and how they do it, to make a tangible difference.

The Tenancy and Income service is responsible for monitoring all rent accounts and income recovery activity, administering and developing the division’s policies and procedures, and capturing and reporting on the overall performance of the tenancy and housing management services.

**Key Responsibilities**:
1. Work proactively to identify potential loss of income and adopt early intervention practices to prevent the escalation of arrears, prevent tenancy breakdown and prevent escalation of need.

2. Work collaboratively with your colleagues and partner agencies to ensure that the council maximises income recovery alongside tenants getting the very best service and opportunities to live independently and safely in their homes.

3. Monitor all aspects of income recovery, taking decisive action to implement solutions to prevent the escalation of debt owed to the council.

4. Adopt safe working practices to comply with legislation, policies and procedures, while mitigating risks posed by challenging behaviour, identifying and recording accurate information to minimise risks to others.

**Your Skills**:
1. You have experience of self-managing and analysing high volumes of information and an understanding of income recovery techniques, welfare benefits, the council’s role as a landlord and associated legislation and regulations relating to tenancy matters.

2. You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve high levels of income recovery for the council alongside successful outcomes for our tenants.

3. You work proactively, flexibly and independently, with high attention to detail to recognise and solve problems, seeing problems through to successful outcomes and knowing when to escalate to others.

4. You are a high performing individual who works collaboratively with others to achieve targets and service objectives and make the team the very best it can be.

**Essential for the Role**:

- You can evidence continual professional development
- DBS check is required for the role.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the employee specification.


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