IT Support Analyst
2 months ago
I'm recruiting for an IT Support Analyst contractor to provide 1st Line Support for a Global client in Derbyshire. This is an initial 6 month contract which will have the possibility to extend on an ongoing and continual rolling 6 month basis. I'm lookingfor someone with strong communication skills; and experience of resolving incidents, problems, and queries and preferably within an ITIL support environment. The role will include remote support, telephone support, and potentially some local desk side supportof users.
The role requires excellent troubleshooting skills, the ability to work independently, and will involve working with colleagues in the support team and 3rd parties escalating issues where necessary. The role may have some work form home flexibility but it willalso require the contractor to be on client site and I will only be able to consider contractors with a valid driving license and transport.
In order to be considered for this role you will need to demonstrate knowledge and a background in:
- Hardware and Laptop/PC builds and support
- Remote support
- Good Active Directory and O365 knowledge
- Customer service and communication
- Microsoft Windows 10 support
- Hardware and basic network/printer troubleshooting
If you feel you have the relevant experience please send your CV ASAP for consideration and a potential interview.
This role has been deemed inside of scope for IR35 so contractors will need to work via an Adecco Group approved umbrella company for this contract.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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